Technical Relationship Manager, Americas

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.

Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.

We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

One platform. One powerful shift in how work flows.

About the Role:

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and onboarding through ongoing adoption, expansion, and optimization.

You will work closely with customers to design, implement, configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices. 

Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage a portfolio of 12-15 strategic accounts.

Who We’re Looking For

ControlUp TRMs are experienced IT professionals with a deep understanding of end user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.

Successful TRMs are self-motivated, charismatic problem-solvers who thrive on working collaboratively with customers to solve complex technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of his/her own knowledge each day.

Customer Engagement & Success:

• Support customers using active listening and consultative investigation techniques to deeply understand their needs.
• Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
• Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.

Technical Expertise & Advocacy:

• Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
• Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
• Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.

Collaboration & Continuous Improvement:

• Provide feedback to management on process and practice improvements.
• Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
• Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)

• Enterprise IT consulting experience with a strong technical foundation in endpoint management, VDI and application virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting.

• A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to navigate enterprise IT environments.

• A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights.

• Experience using common AI coding tools (e.g. Cursor, Claude Code, Codex, etc.) to streamline scripting work

• Hands-on experience working in large organizations with Omnissa, Citrix, Azure Virtual Desktop, and/or other VDI technologies.

• Hands-on experience with desktop management.

• PowerShell scripting skills.

• IT consulting.

• Proven ability to design, build, and deliver technology solutions to enterprise customers.

• Experience working with APIs.

• Exceptional interpersonal and communication skills, with the ability to explain technical concepts and risks to stakeholders at all levels.

• Strong organizational, note-taking, and time management skills.

• Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
• Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
• Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
• True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.