Lead Application Support Engineer
Skills
- Master’s degree in Engineering or related science field
- 5+ years experience using GoldSim as an end user
- Advanced knowledge of Monte Carlo methods and basic statistical analysis
- Domain experience in mining, water resources, or environmental/radioactive waste management
- Strong troubleshooting, analytical thinking, and technical writing skills
- Excellent communication and cross-functional collaboration abilities
Responsibilities
- Provide proactive, high-quality technical support to GoldSim customers and partners
- Troubleshoot and resolve functional and technical issues reported by users
- Author and maintain product documentation, knowledge base articles, FAQs, and example simulations
- Develop and deliver training materials and lead seminars virtually and in-person
- Support QA/testing and advise development during product releases
- Demonstrate software to prospective customers and assist pre-sales with technical examples
- Represent GoldSim at conferences and in marketing content (blogs, website materials)
- Gather and relay customer feedback to product and engineering teams to influence roadmap
Education
- Master’s degree in Engineering or related science field (required)
- Additional advanced degree or professional certifications (preferred)
Benefits
- Remote-first work environment
- Healthcare (medical/dental/vision) — typical employer-sponsored plans
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development and conference support
- Flexible schedule and remote collaboration tools
Average salary estimate
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