VIP Relationship Manager
Company Description
Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘As Real As It Gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.
Our services, which allow licensees’ players on desktop, tablet, and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards, including the ‘Casino Content Supplier of the Year’ at the 2019 EGR North America Awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. With multiple European studios and offices as well as a studio and office in Vancouver, Canada, we provide a creative, engaging, and enthusiastic environment and unique opportunities to apply your skills and work with passion.
In line with our key corporate value ALIVE, we are entrepreneurs who innovate for a living and always look for the next opportunity. We want to stay ahead and we don’t stop. Our reliability comes from our commitment to DO RIGHT by acting with integrity in everything that we do and always aiming for top-quality in our delivery. We believe that our advantage is that we WORK TOGETHER and we celebrate our diverse backgrounds as critical to our business success.
Job Description
The VIP Relationship Manager supports the commercial strategy by building strong working relationships with customer VIP management teams and assisting in the delivery of high-impact VIP initiatives. The role focuses on driving high-value player engagement, revenue growth, and product awareness through coordinated VIP activities, events, and targeted promotions.
Responsibilities:
- Act as a day-to-day point of contact for customer VIP management teams, supporting ongoing collaboration and communication.
- Coordinate VIP-focused commercial initiatives aligned with revenue and engagement objectives.
- Support relationship-building efforts that strengthen the supplier’s position with operator VIP teams.
- Plan, coordinate, and execute VIP player events (online and offline), including tournaments, promotions, hospitality, and experiential activations.
- Coordinate logistics, timelines, and internal stakeholders to ensure smooth delivery of VIP initiatives.
- Execute post-event follow-ups, feedback collection, and performance reviews.
- Support VIP-focused new game launches and promotional campaigns.
- Prepare and conduct training/demo sessions on content releases, new tools, and features.
- Work with commercial, marketing, and product teams to ensure VIP managers are informed of upcoming releases, key features, and positioning.
- Assist in tailoring VIP messaging and activities to align with high-value player preferences.
- Track and report on performance of VIP initiatives, including engagement, revenue impact, and qualitative partner feedback.
- Prepare summaries, reports, and insights to support commercial decision-making.
- Maintain accurate records of VIP activities, contacts, and outcomes.
- Ensure alignment between VIP activities and broader commercial and brand objectives.
- Support continuous improvement of VIP engagement processes and best practices.
Qualifications
- Minimum 2 years of experience in a commercial, coordination, marketing, events, or client-facing role (gaming, entertainment, or hospitality experience is a plus).
- Demonstrated strong communication and relationship-building skills with a customer-oriented and business mindset.
- High attention to detail and strong organizational skills.
- Commercial awareness and interest in revenue-driven initiatives.
- Ability to manage multiple tasks and stakeholders simultaneously.
- Ability to clearly communicate with business stakeholders, advise and apply best practices, and set a strategy for developing business needs.
- Experience in online gaming, iGaming, or digital entertainment
- Exposure to VIP, loyalty, CRM, or player engagement initiatives
- Event coordination or campaign support experience
- Comfort working with data, reports, and performance metrics
Additional Information
Benefits:
- Annual Base Salary ($80k-100k depending on experience)
- 401k Employer Match
- Personal Time-Off
- Technique Training & Career Growth Opportunities
- Employee Referral Program
- Nationwide Employee Discount Program
- Centrally located modern studio environment with break room & refreshments
All your information will be kept confidential according to EEO guidelines.
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OUR VISION is to be the world leader in online casino products and solutions. OUR MISSION is to make our customers, the Online Casino Operators, successful and provide an excellent user experience for the Operator's customer by delivering product...
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