Client Success Manager (Epic and Healthcare experience required)

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

As Client Success Manager, you will focus on maximizing client satisfaction and value by analyzing client data, identifying areas for improvement, and implementing initiatives to improve our client success process. You will report to the Senior Manager, Client Optimization.

• Strategic Planning:
  • Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.
• Data Analysis:
  • Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
• Customer relationship management:
  • Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities.
• Process Improvement:
  • Implement process improvements within the client success function to streamline operations and enhance efficiency.
• Performance Monitoring:
  • Track client success metrics, identifying areas for improvement, and reporting on progress to senior management.
• Collaboration:
  • Work with other departments like sales, marketing, and product development to ensure seamless customer experience

• Up to 25% travel required
• Bachelor's degree is beneficial
• 10+ years' experience in revenue cycle with emphasis on Patient Access within the healthcare industry
• 7+ years' experience partnering with Epic enterprise providers
• Provider-based background recommended
• Healthcare Project Management or Consulting experience
• Epic proficient
• Proficient in Generative AI tools such as Co-Pilot and ChatGPT
• HFMA, CRCR beneficial
• Excellent skills with Salesforce or a similar CRM
• Holistic, big-picture perspective with the ability to resolve issues
• Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
• Flexible in working with changing needs of organizations

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.