Product Operations Account Manager
Skills
- Technical onboarding and implementation
- API key provisioning and management
- User permissioning and access configuration
- Technical troubleshooting and issue triage
- Client relationship and account health management
- Training and documentation creation
- Cross-functional collaboration with Sales, Product, and Engineering
- Familiarity with lending or structured finance workflows (preferred)
Responsibilities
- Manage end-to-end client and partner onboarding through go-live, including user management, roles, permissions, and self-service setup.
- Lead product walkthroughs, workflow training, and transaction education; create onboarding docs, training materials, and reference guides.
- Handle technical provisioning such as API key distribution and access configuration for Figure Markets and YLDS capabilities.
- Serve as primary technical point of contact for clients; log, track, and monitor inbound requests and recurring issues.
- Triage, route, and own resolution of bugs while escalating complex issues to engineering or product as needed.
- Support Sales and Capital Markets teams on demos, technical Q&A, and platform-dependent deal evaluations.
- Own the structured handoff from Sales/Capital Markets into implementation and maintain account health post-launch.
Education
- Bachelor's degree in Business, Finance, Computer Science, or related field preferred
- Equivalent professional experience in technical account management or implementation accepted
Benefits
- Comprehensive health, vision, and dental insurance; select plans with 100% employer-paid premiums for employees and dependents
- Company HSA, FSA, Dependent Care, 401(k), and commuter benefits
- Employer-funded life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- 25% annual bonus target (paid quarterly)
- Company equity in RSUs
Average salary estimate
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