Senior Client Success Manager
Skills
- 4+ years in client-facing project management or customer success in software services or consulting.
- Working knowledge of Salesforce and/or MuleSoft to credibly discuss technical scope and complexity.
- Proven ability to manage multiple concurrent projects without sacrificing responsiveness.
- Exceptional written and verbal communication that is clear, concise, confident, and warm.
- Strong organizational skills and a bias for action—decisive, responsive, and self-directed.
- Experience with scope control, change requests, and project-based billing.
- Comfort using and coordinating AI-enabled delivery tools in daily workflows.
Responsibilities
- Serve as primary client contact from kickoff through closeout and maintain proactive, trusted relationships.
- Manage 8–12 concurrent engagements ($30–50K, 3–8 week timelines), coordinating engineering teams and AI delivery tools.
- Identify and mitigate risks early to keep projects tracking against scope, schedule, and budget.
- Run disciplined meetings (kickoffs, discoveries, status, closeouts) with agendas and clear outcomes.
- Enforce scope discipline and manage change requests to protect profitability and client expectations.
- Handle operational details: accurate invoicing, collections follow-up, and project health reporting to leadership.
- Coordinate and leverage AI-powered delivery tools as a natural part of execution and discovery.
Education
- Bachelor’s degree preferred or equivalent practical experience in a related field.
- Relevant certifications (Salesforce, MuleSoft, PMP, Agile) are a plus but not required.
Benefits
- Competitive salary plus performance bonus
- Medical, dental, and vision coverage
- 401(k) with generous company match
- Flexible PTO and remote-first work environment
- Annual professional development budget (certifications, conferences, AI tools)
- Equipment stipend
Average salary estimate
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