People Operations Specialist

People Operations Specialist

A product you can believe in. Immersive is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

The Opportunity

At Immersive, our People Operations team is the engine room of our culture - ensuring that as we scale our cyber resilience platform, our internal team experience remains world-class. We’re looking to bring onboard a People Operations Specialist, who will be a key architect of our employee journey, managing everything from seamless onboarding to complex global mobility and data integrity.

You’ll act as a subject matter expert for our People systems, blending operational excellence with a forward-thinking approach to automation and scale. This role is perfect for a detail-oriented professional who loves process improvement, thrives in a fast-paced tech environment, and is passionate about building a high-performance culture where every "Immerser" can succeed.

What You Will Do

• Lifecycle Mastery: Lead and refine core employee lifecycle stages, including onboarding, internal moves, and offboarding. You’ll ensure every transition is compliant, data-driven, and delivers a premium experience

• Process Engineering: Document and optimize People Ops workflows. You won’t just follow a checklist; you’ll identify bottlenecks and implement scalable solutions to improve team efficiency

• Cross-Functional Collaboration: Serve as the operational lead in meetings with Finance, IT, Legal, and Payroll to ensure handoffs are seamless and global expansion efforts are supported

• Global Mobility & Compliance: Partner with external counsel and internal teams to manage visas, relocations, and right-to-work compliance (including I-9s and international equivalents)

• Data Integrity & Reporting: Own the "source of truth" in our HRIS. You will conduct regular audits, handle Tier 2 reporting requests (including compensation and equity data), and ensure we are 100% audit-ready

• Employee Advocacy: Provide rapid, high-touch support for employee inquiries, resolving issues with empathy, speed, and a focus on long-term resolution; including managing of People team ticketing system (JIRA)

• Statutory Compliance: Manage mandatory reporting (e.g., EEO-1, gender pay gap, or regional labor surveys) and ensure all employment documentation meets local regulatory standards

• Program Ownership: Execute and own timelines and deliverables for People programs such as performance reviews and cultural initiatives

• Support Vendor Management

Who You Are

• 2+ years of experience in People Operations or HR, ideally within a high-growth SaaS or cybersecurity environment

• Lifecycle Ownership: Proven track record of managing onboarding and offboarding.

• System Savvy: Quick adopter of new systems and technologies

• Analytical Mindset: You enjoy digging into data to find inconsistencies and are comfortable using Google Sheets to organize information

• Adaptability: The ability to stay organized and maintain a high level of accuracy while juggling multiple priorities in an ambiguous environment

• Communication: Exceptional interpersonal skills with the ability to explain complex processes to stakeholders at all levels

• Discretion: Absolute integrity when handling sensitive compensation and personal data

Nice to Have

• Global Perspective: Experience managing employees through EOR/PEO models across EMEA and North America

• Tech Stack Fluency: Proficiency with tools like Ashby (ATS), HiBob, Slack, and Jira

• Automation Focus: Experience using HRIS workflows to automate manual tasks

• Project Management: Demonstrated success in leading end-to-end HR project implementations

Immersive’s growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.

• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.

• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.

• One Team - We are a talented global team working together to achieve our vision.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, and rewards for doing great work and living our values

• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support

• Save for the future with a 401K match of up to 5% – effective immediately

• 23 days of vacation, plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off

• Flexible and remote working, so you can work when and where you work best

• Career and learning development through the platform and our Learn Anything fund

• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station

• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

Immersive’s commitment to fair and equitable compensation practices means that our compensation & benefits team prices each individual role before it is opened. Each team member is eligible for a compensation plan made up of a base salary + bonus (either annual or variable commission, depending on role) + equity. We expect most candidates for this position to fall within a base salary range of $84,000 to $110,000, though the specific package will vary based on a candidate’s qualifications, skills, competencies, location and experience.

Find out more at https://careers.immersivelabs.com