Volunteer & Intern Engagement Manager

JVS is a non-profit, non-sectarian agency.  Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces. 

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education.  JVS assists employers in their search for well qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. 

Accountability and Results Focused:   

• Recruit, assess, match, and support volunteers and interns

• Manage databases and track volunteer data and hours

• Enforce volunteer policies, procedures, and standards of volunteer service 
• Supervise 1-2 interns to support volunteer program efforts

• Work with the Director of Volunteer Engagement to evaluate, on an on-going basis, the success of the volunteer program, and the relative satisfaction of the volunteers and staff, to design program improvements where needed 

Recruit, interview, place and volunteers and interns throughout the agency: 

• Work closely with staff to understand the volunteer needs of programs and departments 

• Recruit and interview volunteers and interns and make decisions on placement 
• Onboard and Offboard volunteers and interns; work with program staff and the data and IT teams to ensure proper procedures are followed and executed

• Provide clear and effective communication channels with staff and volunteers 

• Work closely with volunteer and intern supervisors to maintain accurate records of volunteers, and to ensure that each volunteer and intern receives a high level of customer service and has positive experience with the agency 

Build relationships, collaboration and teamwork: 

• Support and promote the mission and philosophy of JVS both internally and outside the agency 

• Build and maintain partnerships with universities/colleges and community partners to optimize recruitment channels, establish new partnerships for program expansion and diversification
• Develop staff training materials, guides and communications to support staff overseeing and managing volunteers and interns. 

• Confer with the Director of Volunteer Engagement and staff to resolve volunteer grievances

• Engage volunteers through social media, quarterly newsletters, and other communications in partnership with the Marketing Team.

• Implement engagement efforts and events such as recognition of volunteer anniversaries, milestones, and performance  
  
  
• As a member of the Advancement Team, attend weekly team meetings and collaborate on team projects, efforts and events.

Engagement & event planning:  

• Plan and implement all volunteer engagement events and activities

• Assist with corporate group service days and other one-time volunteer events
• Assist Advancement Team with Gala and other events