Receptionist (Client Services) - job 1 of 3

Ingram Content Group (ICG) is hiring a Receptionist to support our Headquarters Offices in La Vergne, TN just outside Nashville.  In this role, the Receptionist will maintain a high degree of knowledge regarding all Ingram policies, services, and procedures as detailed in the Basic, Advanced, and Specialty levels of the Customer Care certification process. You will demonstrate a high level of professionalism and courtesy when greeting associates, directing visitors, and answering switchboard phone calls. You’ll respond to inquiries with a high degree of knowledge regarding all business units of ICG and all internal departments within each of these units. The Receptionist will represent the company by speaking and writing with refined, business-like vocabulary to ensure quality standards are met. You will ensure efficiency and accuracy when handling and resolving customer inquiries by maintaining a high degree of both product knowledge and knowledge of Ingram business units. Finally, you will document customers’ comments and/or claims in a timely manner, utilizing strong spelling, grammar, punctuation, and data entry skills.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• High School diploma or GED
• 2 years of contact center/customer service experience
• 1 year of experience in a receptionist or similar role
• Successful completion of all Customer Care Specialist's certification training after hire

Preferred Skills:

• Basic Computer and Typing Skills
• Proven ability to multi-task well

Key Responsibilities:

• Maintains current knowledge of new policies, procedures, as well as company personnel and happenings by understanding and effectively utilizing the intranet to direct calls.
• Diagnoses, discerns and resolves customer issues with minimal supervision.
• Maintains elevated level of professionalism and courteousness in both physical appearance and demeanor.
• Processes all administrative work as directed by the supervisor.
• Serves as point of contact for customers reporting errors, tracking, orders, and checking the status of orders placed.
• Makes appropriate decisions when submitting credit adjustments and works to resolve discrepancies.
• Adheres to published work schedule.
• Scheduling flexibility as needed to support on-site happenings at the facility front desks as needed.

Hiring Salary Range: $18.35/hr - $22.20/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish