Contact Center Jobs

Lead cross-functional projects for Concentrix in Omaha, driving planning, execution, and delivery to meet business and technology objectives.

Avangrid is hiring a Vice President of Customer Service to lead billing, contact center, and collections operations across CT & MA, driving exceptional customer experience, regulatory compliance, and operational excellence.

Experienced enterprise sales leader needed to grow Microsoft Cloud and digital contact center business as a Vice President-level Sales Executive for TTEC Digital.

Hinge Health is hiring a remote Member Support Specialist to deliver empathetic, multi-channel support for members navigating MSK care, enrollment, and billing.

Trellis is hiring a remote Personal Lines Sales Agent to sell auto, homeowners, renters, flood and other personal lines using inbound leads, AI-enabled tools, and access to 80+ carriers.

Phonely seeks a hands-on Sales Engineer to lead technical discovery, craft tailored demos, and drive POCs that connect our voice AI platform to enterprise telephony and integration environments.

Lead enterprise post-sale relationships at Phonely, ensuring customers realize ROI from our voice AI platform while driving retention and revenue expansion.

Customer Care Supervisor for Culligan Quench responsible for leading a small contact-center team to deliver excellent subscription account management, improve NPS/CSAT, and reduce escalations.

TTEC Digital is seeking an experienced Five9 Senior Consultant to lead configuration, integrations, and deployments of Five9 VCC and related CX solutions for enterprise clients.

Lead architecture and rapid prototyping of AI-driven contact center solutions for large enterprise prospects, blending deep CX domain expertise with hands-on LLM and systems engineering.

Support pet owners as a Customer Support Specialist at Trupanion by delivering empathetic, efficient phone, chat, and email assistance during Pacific Time hours.

Provide solution-oriented customer support and accurate order processing for AbbVie's Allergan Aesthetics customers in Austin, ensuring timely fulfillment and an excellent customer experience.

Level AI is hiring a Senior Sales Development Representative to own outbound prospecting and generate enterprise-qualified meetings that accelerate revenue growth.

Lead the design and deployment of agentic AI and generative-AI solutions on Genesys Cloud, integrating LLMs, autonomous agents, and cloud infrastructure to modernize enterprise CX.

Lead technical design and implementation of enterprise Genesys Cloud CX contact center solutions for Miratech, driving integrations, architecture standards, and CX innovation.

TransUnion is hiring a Senior Advisor for Market Development to lead contact-center-focused public sector engagement and drive solution adoption across Federal, State, Local and Education customers.

Provide courteous front-desk and switchboard support at Ingram Content Group’s La Vergne headquarters while resolving customer inquiries and maintaining accurate records.

Join F.N.B. Corporation as a Contact Center Data Analyst to build Power BI/Excel dashboards, analyze contact center performance, and support operational improvements for leadership.

Lead client-facing Medical Information operations and a small team at EVERSANA, ensuring compliant, scientifically balanced medical responses, strong client relationships, and staff proficiency.

Talent Acquisition Specialist needed to execute site-level recruiting strategies, build talent pipelines, and ensure a strong candidate experience for contact center and back-office roles at DATAMARK.

Fortune Brands is hiring a remote Workforce Specialist to manage forecasting, scheduling, real-time monitoring and workforce analytics for its US contact center operations.

NeuraFlash, part of Accenture, is hiring an AWS Solution Architect to design and lead Amazon Connect and Salesforce-integrated contact center solutions and deliver measurable customer outcomes.

Centene is hiring a remote Customer Service Advocate II to conduct outbound member and provider outreach, educate on plan updates, document interactions, and escalate issues to ensure timely, compliant service.

Inclusive & Diverse

Mission Driven

Feedback Forward

Fast-Paced

Medical Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability Insurance

Mental Health Resources

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Equity

Maternity Leave

Paternity Leave

Some Meals Provided

Snacks

Social Gatherings

Lyra Health is hiring a compassionate Client Support Specialist to manage inbound calls, chats, and emails, assess client needs and safety, and connect clients to appropriate mental health care.

Brightspeed is hiring a Communications Manager, Channel Readiness to lead frontline communications, knowledge management, and engagement that enable contact center and sales teams to deliver outstanding customer experiences.

Lead and scale Bland AI’s partnerships function—designing strategy, hiring the team, and closing strategic integrations and co-sell motions to drive revenue and customer value.

Support end-to-end order management and serve as the first point of contact for clients and customers at EVERSANA’s Memphis distribution center, ensuring accurate order fulfillment and excellent service.

Lead Philly311’s CRM, telephony, and analytics operations to improve constituent service delivery across City agencies through technology, data, and process improvement.

Netomi is hiring a Principal Account Strategist to lead enterprise GenAI program strategy, executive engagement, and commercial expansion across Fortune-scale customers.

Lead and coach a remote customer service team at Minted to drive quality, productivity, and customer satisfaction while supporting team development and operational goals.

Lead delivery of complex speech-enabled IVR and contact center (CCaaS) projects at Miratech, managing cross-functional teams and client relationships to ensure successful, on-time outcomes.

Experienced technical leader needed to architect and drive scalable, reliable PaaS solutions for a mission-driven online university, influencing multiple teams and improving platform availability.

Experienced pre-sales engineer needed to design and demo AI-driven CCaaS and digital engagement solutions, partnering with sales and product teams to win and deliver complex enterprise deals.

Lead the design and delivery of a scalable, outcomes-driven leadership development program that strengthens Operations leaders' coaching and people-management capabilities at Asurion.

CDW is offering a 10-week hybrid Sales Contact Center internship in Holmdel to help undergraduate students build strategic selling skills through outreach, shadowing, and project-based learning.

Provide technical leadership on Collaboration, UCaaS, and CCaaS solutions to support sellers and help customers modernize communications and contact center experiences.

Abercrombie & Fitch Co. is hiring a Customer Care Operations Analyst to lead WFM, optimize staffing and forecasting across outsourced contact centers, and manage budget and performance outcomes.

Senior Cisco Contact Center Architect needed to architect and govern enterprise-scale UCCE platforms, delivering resilient voice and digital contact center solutions for a 24x7 production environment.

Experienced enablement and change management consultant needed to lead Genesys Cloud CX adoption, deliver training programs, and drive operational readiness across internal and client contact center teams.

Support learners remotely by guiding account setup, navigating courses, and troubleshooting basic platform issues for the Sophia Learning platform.

Lead the architecture and product strategy for Nielsen's global digital support channel, building a scalable self-service ecosystem across Salesforce and Zendesk to drive deflection, CSAT, and operational ROI.