Enterprise Customer Success Manager, Federal
Who You Are:
Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.
Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.
Location: Candidates to be based in Austin, TX
What You’ll Be Doing:
- Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
- Acting as the voice of the customer
- Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
- Retaining long-term partnerships by independently renewing and expanding successful customers
- Dominating quarterly metrics concerning customer retention, price increase, and upselling
- Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Conducting Quarterly Business Reviews in order to drive positive customer outcomes
- Independent analysis of data in order to discover insights that drive recommendations for clients
- Tracking accounts to identify churn risks and working proactively to mitigate such risks
What You'll Need:
- A minimum of 2-3 years of experience within a Customer Success, Account Management, or SaaS Sales role
- 2-3 years of experience working with the US Federal Government
- Experience building relationships with clients
- Familiarity with managing customer renewals and upsells
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details
- Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
- Willingness to travel to customer locations
Why Invicti:
Your Health & Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
We Value Adult/Life Balance:
Hybrid Working: If you are local to one of our office locations, you can work a hybrid office/home schedule
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice
We Value You:
Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Customer Success Manager for a fast-growing FinTech, responsible for driving partner practice retention and transaction growth through data-driven engagement, onboarding, and enablement.
Lead customer health, retention, and expansion for Gamma's East Coast accounts, converting product enthusiasm into long-term enterprise advocacy and measurable outcomes.
Finvari is hiring an Account Manager to drive expansion sales and upsell within mid-market construction customers while partnering closely with revenue and customer teams.
Moonshot AI is hiring a data-driven Customer Success Manager to partner with eCommerce brands, drive onboarding and experimentation, and turn AI-powered insights into measurable growth.
Wealth.com is looking for a Strategic Accounts Onboarding Manager to deliver white-glove onboarding for enterprise clients and design the scalable onboarding program and playbooks that will drive long-term adoption and retention.
Hinge Health is hiring a Client Success Manager to partner with employer clients, drive enrollment and adoption, and demonstrate measurable ROI through data-informed program management.
Resillion is hiring a Client Services Account Manager in Burbank to manage media QA projects, prepare work orders, coordinate cross-functional teams, and maintain client relationships through to final delivery.
Lead client adoption and delivery for large core-banking transformations, ensuring clients meet contracted volumes, timelines, and value while managing P&L and cross-functional teams.
Lead client-facing Amazon brand programs at GIGABRANDS, driving performance across PPC, SEO, catalog and creative while collaborating with cross-functional teams to grow client revenue.
Experienced PR leader sought to lead HealthTech and enterprise tech accounts—shaping strategic narratives, securing Tier-1 coverage, and coaching junior teams at a rapidly growing communications agency.
Client Experience Coordinator responsible for end-to-end scheduling, logistics, and CRM execution to ensure a smooth, professional client journey for the Client Growth team.
Lead and build the customer expansion engine to grow multi-product adoption across Ivo’s enterprise accounts, partnering tightly with Sales, CSM, Product, and Marketing.
Lead and scale an SMB Customer Success team at Medely to improve retention, drive expansion, and translate company goals into data-driven, operational plans for a rapidly growing healthcare staffing marketplace.
Deliver Application Security with Zero Noise. At Invicti, we appreciate the invaluable feedback provided by our team members, past and present, on Glassdoor. Your thoughts are crucial in shaping our workplace and fostering an environment of conti...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
