Knowledge Base Jobs

Lead the design and scaling of Rapsodo’s post-sale customer experience across hardware and software products in North America, building infrastructure, AI-driven operations, and cross-functional feedback loops to improve onboarding, support, and activation.

Provide Tier 1 technical and intraoperative phone support for Intuitive’s robotic surgical systems, troubleshooting complex issues and coordinating resolutions with field teams and engineering.

Customer Success Manager role supporting onboarding, routine client inquiries, and chatbot enablement for a fintech platform serving private market participants.

PracticeTek is hiring a Customer Education Content Specialist to craft clear knowledge-base articles and engaging educational videos that help healthcare providers adopt and use our products effectively.

Technical Support Developer needed to troubleshoot and resolve complex application issues, drive root-cause analysis, and maintain technical documentation for a specialty insurance software environment.

HighLevel is hiring a remote Knowledge Base Associate to create, maintain, and scale clear product documentation and multimedia learning assets that drive customer adoption and reduce support tickets.

Lead remote BPO operations for an EdTech startup, driving vendor performance, SLA compliance, and implementation of AI-assisted support tools.

Entrata seeks a Senior Technical Support Engineer to provide advanced troubleshooting, own escalations end-to-end, and mentor junior engineers for our AI-driven property management platform.

Provide expert Tier 1 technical phone support and remote diagnostics for Intuitive's robotic surgical systems while documenting and driving resolutions through CRM and knowledge-base contributions.

Technical Support Engineer role to own in-person support in San Francisco, build automations and internal tools, and continuously improve our AI-driven support system.

TWG Global is hiring an AI Data Strategy Lead to own end-to-end data strategy for a business unit, ensuring the right data, platforms, and governance are in place to enable production AI and agentic systems.

Lumos, an a16z-backed app and access management startup, is hiring a Support Engineer to deliver fast, accurate technical support and help shape the company’s customer support processes.

Lead and scale a remote customer support organization, building systems, automations, and AI-driven workflows to deliver fast, reliable service.

Vapi is hiring a Senior Technical Writer to own and maintain developer-facing documentation, turning complex platform concepts into clear, reliable guides that scale with rapid product releases.

Provide technical and functional support for Jenzabar products, resolving customer issues with SQL, log analysis, and structured troubleshooting while communicating clearly and owning case resolution.

Withings Health Solutions seeks a Customer Experience Associate to lead partner support, reduce escalations, and improve customer journeys for clinical-grade connected devices and remote monitoring solutions.

Product Support Analyst providing hands-on technical support, ticket resolution, and product improvement recommendations for an education-focused technology team in Parma.

SmartPTT is hiring a Help Desk Manager to oversee support operations, lead the help desk team, and improve service delivery and customer satisfaction.

UWorld seeks an experienced Customer Service Representative in Dallas to deliver empathetic, technical, and billing support to students preparing for high-stakes exams, with a focus on first-contact resolution.

Lead BIP Capital’s firm‑wide AI transformation as VP, AI Transformation & Workforce Enablement, combining strategic vision and hands‑on execution to build an AI‑fluent workforce and prioritized automation program.

Senior technical writer sought to build and scale Help Center content and developer-facing docs for a fast-growing enterprise SaaS platform.