Saas Support Jobs
Browse 96 exciting jobs hiring in Saas Support now. Check out companies hiring such as Vetcove, EasyLlama, Sortly in Raleigh, Dallas, Arlington.
Vetcove seeks a Remote Chat Support Associate to provide timely, empathetic support to veterinary customers across chat, email, and phone while helping surface product improvements.
Support EasyLlama's scaled customer base as an Associate Customer Success Manager by handling high-volume inbound requests, triaging issues, and improving systems to deliver fast, consistent service at scale.
Sortly is hiring a Customer Experience Senior Specialist to manage multi-channel support and onboarding, escalate and track technical issues, and translate customer feedback into product improvements within a small, collaborative remote CX team.
Lead a technical support team at Promenade, owning escalations, operational KPIs, and hands-on technical troubleshooting across POS, ecommerce, hardware, and integrations.
Lead the design and scaling of Rapsodo’s post-sale customer experience across hardware and software products in North America, building infrastructure, AI-driven operations, and cross-functional feedback loops to improve onboarding, support, and activation.
Be the technical trusted advisor for Clay’s highest-value enterprise accounts, resolving complex issues, designing integrations, and shaping how we scale enterprise support.
Join Perfect Venue as a Customer Onboarding Specialist to lead hands-on onboarding, training, and support for local restaurant and event-space customers in San Francisco.
Provide front-line technical support and issue resolution for Ingram Education Services' ordering and digital learning platforms while maintaining documentation and SLA adherence.
Help resolve escalated technical issues and bridge Support, Product, and Engineering to ensure smooth integrations, onboarding, and customer confidence for EasyLlama’s mobile-first compliance platform.
Lead the customer success efforts for enterprise restaurant brands at Checkmate, owning onboarding, ongoing engagement, issue resolution, and growth for assigned clients in a fully remote role.
Phonely seeks a hands-on Customer Success Representative to manage onboarding and support for SMB and mid-market accounts as we scale our conversational voice AI platform.
Finch is hiring a Technical Support Engineer to own L1/L2 developer support, shape the developer experience, and create technical content while working hybrid from New York.
Aiwyn is hiring a Tier 2 Technical Support Analyst to investigate escalated issues, resolve data and integration problems, and translate technical findings into clear guidance for customers and internal teams.
Airbnb's Real Estate team is hiring a Technical Customer Success Manager to own onboarding, technical configuration, and ongoing success for property partners across the US.
Flywire is hiring a Software Support Specialist III to troubleshoot Invoiced integrations and payment issues, provide expert customer support, and act as an internal SME while working hybrid from the Boston/EST region.
Technical Support Engineer needed to troubleshoot partner integrations, drive incident resolution, and improve production reliability at a growing Bay Area fintech.
Lead Ivanti’s growth with a major national reseller by designing partner GTM plans, driving joint demand generation, and enabling sales teams to close strategic enterprise deals.
Provide expert phone and email support for SketchUp users at Trimble, helping design and engineering professionals overcome technical hurdles and get the most from 3D modeling tools.
Lead Saviynt’s global upgrade strategy to deliver predictable, low-risk, AI-enabled platform and application upgrades with a customer-first, white-glove experience.
SQUIRE is looking for a Spanish-fluent Customer Experience Specialist to drive retention and product adoption through consultative, high-judgement customer interactions.
Jellyfish is hiring a Customer Support Specialist to provide technical triage, customer education, and cross-functional escalation management for our AI-integrated engineering platform.
Visa is hiring a detail-oriented Technical Support Analyst to troubleshoot complex production issues, manage tickets, and coordinate cross-functional resolution efforts from its Los Angeles hybrid team.
Lead Revi's post-sales function as Director of Partner Success, designing AI-enhanced onboarding, support, and retention programs to drive partner adoption and growth.
Provide fast, empathetic technical support and product education for short-term rental hosts at Hospitable, a remote-first SaaS platform for the Airbnb ecosystem.
Lead and mentor a cloud and systems support team at Trimble to improve reliability and customer experience for enterprise ERP solutions in the construction sector.
BlackCloak is looking for an entry-level Technical Success Specialist to deliver technical support and onboarding for executive-focused cybersecurity and privacy services.
Lighthouse is seeking a Technical Support Specialist to be the go-to expert for BI integrations and data issues, helping customers leverage our analytics and AI-driven features to improve revenue outcomes.
Experienced technical support engineer needed to own enterprise, business-critical customer relationships and resolve complex SaaS/on‑prem issues while driving product and process improvements.
Runway is seeking a seasoned technical support specialist to provide enterprise-level creative and technical assistance for its AI-driven content and workflow tools.
InfoTrack is hiring a remote Customer Support Specialist to deliver exceptional technical and product support to legal professionals using its legal tech platform.
Senior-level technical investigator responsible for diagnosing complex SaaS platform issues, driving root-cause fixes, and partnering with Product and Engineering to improve support operations and customer outcomes.
Lead and scale Saviynt’s regional global support organization to ensure world-class SaaS operations, reliability, and customer satisfaction for a leading identity security platform.
Rebar, a Series A construction tech startup, is hiring a Client Success Manager with HVAC/MEP experience to own post-implementation relationships, drive adoption, and surface product feedback.
BluSynq is hiring a remote Customer Success Manager to lead onboarding, drive adoption, and grow client relationships for its AI-powered SaaS platform across North America.
Jonas Software seeks an experienced operations leader to run and scale Club Caddie’s customer support and professional services across North America, with an opportunity for promotion to President.
Entrata seeks a Senior Technical Support Engineer to provide advanced troubleshooting, own escalations end-to-end, and mentor junior engineers for our AI-driven property management platform.
Opus1 is hiring a customer-focused Technical Support Specialist to provide expert, timely support and improve platform adoption for performing-arts schools.
Rebar is hiring a Client Success Associate with HVAC/engineering experience to lead onboarding and SMB support in its NYC Flatiron office, helping scale a rapidly growing AI-native HVAC platform.
Feathr seeks a technically skilled Product Support Engineer to troubleshoot production issues, own code changes, and translate complex technical topics into clear guidance for nonprofit customers.
Provide advanced accounting-focused technical support at Entrata, resolving complex AR/AP/GL issues while partnering with Product and Engineering to drive product and process improvements.
Lead and grow a regional SaaS support team at Xplor to deliver world-class technical support and superior customer experience for field service customers.
Paddle is hiring a Customer Support Specialist to deliver empathetic, accurate first-line support for SaaS customers while assisting with onboarding, payment operations, and continuous improvement initiatives.
Work from Lovable’s new Boston hub delivering world-class user support, surfacing product insights, and helping build our Americas Product Experience team.
Nooks is hiring a remote Technical Support Engineer (PST-preferred) to troubleshoot complex B2B SaaS issues, advocate for customers, and help scale support operations.
WorkOS is hiring an Account Manager to manage enterprise developer customers, drive adoption of platform features, and partner cross-functionally to solve technical and operational challenges.
PushPress is hiring a hands-on Support Manager to build scalable support systems, lead a high-performing team, and raise customer experience standards across its SaaS platform for boutique fitness.
Provide technical L2/L3 support for Vesta's configurable loan origination platform, troubleshooting issues, collaborating with engineering, and driving customer-facing improvements.
Lumos, an a16z-backed app and access management startup, is hiring a Support Engineer to deliver fast, accurate technical support and help shape the company’s customer support processes.
Relay is hiring a Customer Operations Systems Manager to build, optimize, and support CRM, ticketing, integrations, and AI-driven automations that scale customer-facing teams from its Raleigh HQ.
Lead and scale a remote customer support organization, building systems, automations, and AI-driven workflows to deliver fast, reliable service.
