Fast Facts

Lucid Software seeks a SMB Expansion Account Executive to drive strategic growth with existing Lucidchart and Lucidspark customers, focusing on closing sales opportunities and ensuring customer satisfaction in a hybrid workplace.

Responsibilities: Close sales, build relationships with existing accounts, identify opportunities for expansion, provide excellent customer service, and maintain reliable forecasts.

Skills: 1-3 years sales experience, outstanding communication skills, proficiency with Salesforce or similar CRM, and ability to manage multiple prospects.

Qualifications: Experience in software sales and successfully closing business, preferably in a SaaS environment; a BA/BS degree or equivalent required.

Location: Raleigh, NC (Hybrid - 2 days in office)

Compensation: Not provided by employer. Typical compensation ranges for this position are between $75,000 - $110,000.

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

SMB Expansion Account Executives (AEs) lead the strategic business growth for current Lucidchart and Lucidspark customers across their assigned territories. Post prospect qualification, AEs will work directly with existing customers to create business value across multiple personas, continually working to close sales opportunities. AEs will also work to ensure renewals, drive expansion and continual customer engagement. 

Responsibilities:

• Effectively close business, prospect, and build personal relationships with existing book of accounts
• Provide excellent customer service and upkeep of existing clientele while identifying strategic opportunities to expand Lucid Suite adoption
• Displays a strong “out of the box” thinking approach to improve best practices around outbound prospecting and pipeline generation
• Create and maintain reliable forecasts that create transparency between your pipeline and the management team
• Become an expert in demonstrating the value of the Lucid Suite, understanding the target market and personas
• Develop a mentality of Teamwork Over Ego seeking opportunities to help others and lead out critical initiatives
• Meet team standards around activity, accountability, and internal cross-functional SLAs
• Other duties as assigned

Requirements:

• 1-3 years relevant sales experience (preferably in SaaS/tech) 
• At least 1 year of closing experience 
• Outstanding written and verbal communication skills
• This position is hybrid, combining remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday). 

Preferred Qualifications: 

• Experience with Salesforce or similar CRM
• Experience in closing business (as an Account Executive, or similar role)
• Experience in building personal relationships and expanding existing book of accounts (as an Account Manager, or similar role)
• Experience with software sales (prospecting & closing)
• Maintains clean Salesforce hygiene
• Ability to manage a large number of prospects and opportunities simultaneously
• Experience with Sales Loft or similar workflow software
• Skilled in selling a product against direct and indirect competitors
• BA/BS degree or equivalent

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