Fast Facts

The Account Manager Team Lead at Moodle will manage client accounts while also leading and mentoring a global account management team, focusing on delivering exceptional customer experiences and driving account growth.

Responsibilities: Managing client accounts, developing account plans, leading client meetings, identifying upsell opportunities, mentoring team members, and monitoring account performance metrics.

Skills: Account management, leadership, customer retention, cross-functional collaboration, process improvement.

Qualifications: Experience in managing complex client accounts in a SaaS or service-based environment, with strong communication and team leadership skills.

Location: Remote in the United States

Compensation: $100000 - $110000 / Annually

Target location: United States (Remote)

Salary: $100,000 - $110,000 (+ 20% variable OTE)

Moodle with us!

At Moodle, we’re on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world’s most customisable and trusted open-source LMS, we partner with schools, universities, and organisations to create better learning experiences for millions. If you’re ready to make a real impact, and be part of a global movement shaping the future of learning, join us let’s transform education together!

About the Role

We’re looking for an experienced Account Manager Team Lead to join our Global Sales & Account Management team.

This is a unique hybrid role where you’ll act as both a senior individual contributor and a team leader. You’ll manage a portfolio of client accounts while also supporting the coordination, development and effectiveness of the wider Account Management team.

You’ll play a key role in ensuring excellent customer experiences, driving account growth and helping shape how we scale our account management practices globally.

What You’ll Do

Most days in this role usually involve a mix of:

• Managing a portfolio of client accounts and building strong, trusted relationships
• Developing and executing account plans to support client success and growth
• Leading client meetings, QBRs and renewal conversations
• Identifying upsell opportunities and supporting revenue growth
• Acting as a key liaison between clients and internal teams
• Mentoring and supporting Account Managers in day-to-day activities
• Improving processes and driving consistency across the team
• Collaborating cross-functionally with Sales, Support, Onboarding and Business Services
• Monitoring account health, risks and performance metrics

We’d love to meet you

Especially if you can tell us about your:

• Experience managing complex client accounts in a SaaS or service-based environment
• Ability to balance hands-on account management with team leadership or mentoring
• Track record of improving customer retention and growing accounts
• Strong communication and stakeholder management skills
• Experience working in cross-functional, distributed teams

What's in it for you?

Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

In addition to this you can expect:

• Taking on a genuinely flexible, distributed role, working from anywhere in the world
• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
• Working with a global team on a worldwide platform and make a real difference.
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.

Learn more about Moodle

Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide. 

Find out more about us on our website.

At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.