Programmatic Account Manager (Remote)

About Nimbus

Founded in 2017, Nimbus is a disruptive ad platform that combines the industry’s most competitive programmatic auction with the most comprehensive reporting available from any partner on the market. Nimbus' patented auction technology is fast, transparent and one of the most performant platforms made available. It's also the world's first privacy-focused supply-side solution, preserving publisher's first-party data. 

What are we looking for?

We’re looking for an all-star Programmatic Account Manager to manage strategic relationships with Nimbus publishers, including growth opportunities, performance optimizations, operational tasks, and onboarding. 

How will you help us achieve it?

As the primary contact and internal liaison for publishers, you will provide a regular cadence of communication, leveraging calls, email, and Slack. Your primary objectives are to build strong relationships and grow revenue. You’ll advocate for publisher needs internally, analyze data to understand performance trends and make optimization recommendations, manage expectations, and provide publishers with outstanding support.

You value forging strong relationships with clients, building trust, understanding objectives and communicating as a consultative partner. You recommend strategies that follow industry standards and promote account growth to show the value of working with Nimbus. 

Internally, you are great at being the ‘hub of the wheel’ to bring many pieces together. You have a knack for ad operations, project management, creative problem solving, and data analysis. Your teammates would describe you as having excellent communication skills and being detailed and thorough. 

The responsibilities of the role

• Manage and grow a book of business of publisher in-app accounts, including gaming and non-gaming verticals, by offering outstanding service and strategic recommendations.

• Responsible for relationship management of existing publishers as the main point of contact to ensure Nimbus understands customer objectives, Nimbus exceeds customer expectations, customers understand the Nimbus value proposition, and there is a shared growth strategy in place. 

• Create an end-to-end strategy for new customer setup, new product implementation, and managing operational steps of new customers onboarding. 

• Proactively analyze large data sets of publisher performance metrics to understand trends and run backend yield optimizations.

• Work closely with the programmatic sales, operations, demand, and solution engineering teams to develop the best outcomes for publishers and troubleshoot/resolve technical issues.  

• Monitor changes in key metrics, analyze performance trends, and provide on-going health reviews to publishers.

• Assist in setup and monitoring of campaigns, including Direct Deals, PGs, and Cross-Promotion leveraging internal tools and reporting. 

• Assist internal operational tasks, including creating/updating internal tickets, account/user creation and demand partner setup in internal systems, discrepancy investigations, facilitating finance questions/issues, maintain trackers, query large data sets, and internal data analysis.

• Demonstrate an excellent understanding of Nimbus' product suite.

• Maintain hygiene of internal CRM. 

• Help create and maintain internal and external documentation as it relates to the role.

Equal Opportunity Employment Policy

Nimbus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.