(US) Revenue Enablement Systems Specialist

Team Summary: 

Our Revenue Enablement team is a 10‑person, remote‑first group across Canada and the U.S., with occasional “moments that matter” meetups in Mississauga. The team spans program/GTM enablement managers, training specialists, and a content manager, providing end‑to‑end support for onboarding, training, and content operations. We partner closely with Sales, Customer Success, Marketing, and Professional Services to drive adoption of core tools and systems (e.g., CRM, enablement, coaching, and analytics platforms). It’s an exciting team to join because our work is highly visible—owning major enablement programs, product launches, and training series that directly improve our commercial team's performance and customer outcomes.

Job Summary:

This role is responsible for designing, implementing, and optimizing the systems and processes that enable revenue teams to operate efficiently and effectively. It ensures that technology platforms, workflows, and data integrations align with business objectives to drive productivity and scalability. By streamlining processes and leveraging automation, the role supports consistent execution, accurate reporting, and improved collaboration across sales, marketing, and customer success teams.

• Partner on Strategic Initiatives & Process Innovation: Collaborate with the Strategy & Continuous Improvement team to evaluate vetted requests and translate them into scalable solutions that enhance revenue performance. Identify opportunities to streamline workflows and improve cross-functional alignment across Sales, CS, and RevOps.
• Drive Best Practices Across Systems & Processes: Champion industry best practices for forecasting, pipeline management, customer health, and project delivery using tools like Salesforce, Gainsight, Kantata, Gong, and Power BI. Ensure processes are optimized for efficiency, data integrity, and actionable insights rather than just system configuration. 
• Lead Solution Enablement: Design holistic enablement plans that integrate technology, process, and people—focusing on usability and adoption. Develop frameworks, playbooks, and governance models that standardize how revenue teams leverage systems for maximum impact.
• Enable Change Management & Continuous Improvement: Partner with stakeholders to implement new processes and tools, ensuring smooth adoption through training, communication, and feedback loops.

• Ability to analyze workflows, identify inefficiencies, to create effective enablement plans.
• Basic proficiency in interpreting data and creating actionable insights; familiarity with tools like Power BI.
• Working knowledge of Salesforce.
• Strong ability to partner with cross-functional teams and translate business needs into practical solutions.
• Experience driving adoption of new processes and systems through training, communication, and feedback loops.

• Some experience with multiple platforms in the stack (Gainsight, Gong, Kantata, Power BI)
• Ability to connect system/process improvements to revenue growth and organizational goals.
• Comfort with data flows, integrations, and system architecture concepts (not coding-heavy, but understanding how systems interact).

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $117,000 - $130,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

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