Customer Support Specialist
We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. This role is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.
The ideal candidate is a strong communicator, problem-solver, and thrives in a fast-paced environment while maintaining professionalism and empathy.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues efficiently while maintaining a high level of satisfaction
- Provide accurate information about products, services, and company policies
- Troubleshoot problems and escalate complex issues when necessary
- Maintain detailed and accurate records of customer interactions
- Follow up with customers to ensure resolution and satisfaction
- Collaborate with internal teams to improve customer experience
- Identify recurring issues and suggest process improvements
Qualifications:
- Proven experience in customer service or support role (preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and manage time effectively
- Proficiency with customer support tools (e.g., Zendesk, Freshdesk, or similar CRM systems)
- Basic computer skills and familiarity with Microsoft Office or Google Workspace
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Retirement savings plan (e.g., 401(k))
- Opportunities for career growth and development
- Supportive and team-oriented work environment
Work Environment:
- Office-based, remote, or hybrid (depending on company needs)
- Standard business hours with possible evening or weekend shifts
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
LiveData is hiring a Customer Success Technical Manager to diagnose and resolve technical issues, own customer-facing documentation, and support hospital deployments in a remote, Eastern-time-focused role.
Lead and scale Wealth.com's client support function by building infrastructure, analytics, and AI-assisted workflows to drive proactive, efficient client success.
Equal Parts seeks a Head of Customer Experience in Austin, TX to build the lifecycle, systems, and teams that own onboarding, servicing, and renewals across its acquisition-driven insurance platform.
Provide expert technical support for Tines’ automation platform, resolving API and integration issues and helping customers implement secure, scalable workflows while contributing product feedback.
Be the technical trusted advisor for Clay’s highest-value enterprise accounts, resolving complex issues, designing integrations, and shaping how we scale enterprise support.
Lead the design and scaling of Rapsodo’s post-sale customer experience across hardware and software products in North America, building infrastructure, AI-driven operations, and cross-functional feedback loops to improve onboarding, support, and activation.
Lead a technical support team at Promenade, owning escalations, operational KPIs, and hands-on technical troubleshooting across POS, ecommerce, hardware, and integrations.
Sortly is hiring a Customer Experience Senior Specialist to manage multi-channel support and onboarding, escalate and track technical issues, and translate customer feedback into product improvements within a small, collaborative remote CX team.
Notion is hiring an Enterprise Technical Support Specialist in NYC to deliver high-touch technical support, reproduce and drive resolution of complex issues, and help scale enterprise support processes.
DCWP's Licensing Division is hiring a Customer Service Representative to review and process license applications, deliver high-volume customer support, and assist applicants in navigating agency and interagency requirements.
Customer-focused Creator Experience Specialist needed to support and engage creators across TikTok Shop and social platforms, delivering fast support, coaching, and community growth on a PST schedule.
Lead and scale Tines' East Technical Support Engineering team to deliver world-class support for enterprise and public-sector customers while driving process improvements and cross-functional collaboration.
Rezilient is hiring a Technical Support Specialist to own first-line technical triage, resolve common user issues, and route complex problems across product, engineering, and clinical teams to improve patient and internal user experience.
Rise sees, champions, and celebrates diverse professionals, connecting them with aligned opportunities. Amplify your career story to go further, faster, on your own terms!
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
