Customer Success Manager SR
Skills
- Proven project management capabilities with strategic planning and execution.
- Strong customer relationship management and communication skills.
- Experience identifying sales opportunities and supporting account growth.
- Contract management and governance experience.
- Ability to manage schedules, budgets, scope, and operational risks.
- Comfortable on camera for virtual meetings and willing to travel up to 20%.
- Collaborative, organized, and customer-focused mindset.
Responsibilities
- Strategically manage project schedules, scope, risks, and budgets to meet customer goals.
- Serve as primary point of contact for assigned customers, providing day-to-day support and guidance.
- Build and nurture long-term customer relationships to ensure satisfaction and retention.
- Identify and forward upsell or expansion opportunities to account managers.
- Manage short- and long-term service contracts, ensuring compliance and customer expectations are met.
- Coordinate cross-functional teams and subcontractors to deliver on customer requirements.
- Escalate and resolve issues proactively, maintaining operational control and clear communication.
- Support onboarding, implementation, and continuous improvement activities for customer accounts.
- Participate in customer-facing video meetings and travel to customer sites as required (~20%).
Education
- Bachelor’s degree in Business, Computer Science, or a related field preferred.
- Equivalent professional experience will be considered in lieu of a degree.
- 3 - 4 years of related professional experience (customer success, project management, or account management).
Benefits
- Remote/Hybrid workplace options
- Health benefits starting Day #1
- Unlimited flexible time off
- 401(k) matching
- Paid family leave and family planning services
- Tuition reimbursement
- Pet insurance
- In-person and virtual social experiences
- Career pathing and development
- Focus Time Fridays
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide empathetic, accurate patient billing support and revenue-cycle assistance for One Medical members, resolving insurance and payment issues via phone and digital systems.
Lead and scale Wealth.com's client support function by building infrastructure, analytics, and AI-assisted workflows to drive proactive, efficient client success.
Provide expert technical support for Tines’ automation platform, resolving API and integration issues and helping customers implement secure, scalable workflows while contributing product feedback.
Be the technical trusted advisor for Clay’s highest-value enterprise accounts, resolving complex issues, designing integrations, and shaping how we scale enterprise support.
Support EasyLlama's scaled customer base as an Associate Customer Success Manager by handling high-volume inbound requests, triaging issues, and improving systems to deliver fast, consistent service at scale.
LiveData is hiring a Customer Success Technical Manager to diagnose and resolve technical issues, own customer-facing documentation, and support hospital deployments in a remote, Eastern-time-focused role.
DCWP's Licensing Division is hiring a Customer Service Representative to review and process license applications, deliver high-volume customer support, and assist applicants in navigating agency and interagency requirements.
Hinge Health is hiring a remote Member Support Specialist to deliver empathetic, multi-channel support for members navigating MSK care, enrollment, and billing.
Sortly is hiring a Customer Experience Senior Specialist to manage multi-channel support and onboarding, escalate and track technical issues, and translate customer feedback into product improvements within a small, collaborative remote CX team.
As a Technical Customer Success Manager - Integrations at Agiloft, you will validate integration architectures, remediate high-risk implementations, and scale repeatable integration success patterns to improve adoption and retention.
Equal Parts seeks a Head of Customer Experience in Austin, TX to build the lifecycle, systems, and teams that own onboarding, servicing, and renewals across its acquisition-driven insurance platform.
Customer-focused Creator Experience Specialist needed to support and engage creators across TikTok Shop and social platforms, delivering fast support, coaching, and community growth on a PST schedule.
Provide bilingual (Spanish/English) in-person and phone assistance to Oregonians applying for public benefits while supporting office operations and applying eligibility rules with compassion and accuracy.
To revolutionize the US housing industry by providing modern, scalable, and secure platforms for consumers and market constituents.
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
