Client Delivery Coordinator

About This Opportunity

Pragmatico helps companies transform the culture around AI so that its use becomes a daily habit, enabling them to achieve productivity gains quickly. We're a values-driven company led by exited founders, already cash-flow positive and well-capitalized. This is your chance to get in on the ground floor to shape how we deliver transformation, grow alongside a rapidly scaling company, and help organizations fundamentally reimagine how they work.

As our Client Delivery Coordinator, you'll be the operational backbone of every client engagement. You'll own the workflows, communications, and logistics that keep our delivery running flawlessly, across multiple clients simultaneously, so our strategists and trainers can stay focused on transformation work. This role is fully client-facing, meaning you'll communicate directly with CEOs and executives daily. If you're obsessed with getting the details right, take pride in writing that lands perfectly the first time, and treat fast response times as a personal standard rather than a job requirement, then this role was built for you.

This role begins as a contract engagement at 10-15 hours per week, with a clear path to full-time employment as the company scales.

Responsibilities

• Execute all project tasks completely and on time for every active client engagement, including folder setup, document uploads, email list creation, scheduling, survey workflows, training logistics, and post-session follow-ups

• Own and continuously optimize our Scoro instance, not just executing tasks within it, but proactively identifying inefficiencies and improving workflows

• Draft and send client-facing communications to CEOs, executives, and working group members

• Manage ten or more concurrent client engagements simultaneously, each at a different stage, with a clear system for tracking what's due, what's dependent on what, and what's coming next

• Maintain accurate, real-time project status across all active engagements - if it happened, it's logged; if it was uploaded, it's in the right place

• Respond to client and internal team messages as quickly as possible and no later than four hours

• Coordinate scheduling across clients, including kickoff meetings, training sessions, working group meetings, and prep calls, ensuring all bundled tasks within each workflow are completed, not just the primary calendar invite

• Proactively surface timing risks, upcoming deadlines, and anything that needs attention before the delivery team has to ask
  
  

Qualifications

• Proven track record managing high volumes of concurrent projects or client engagements with documented evidence of complete, on-time execution

• Exceptional written communication skills, specifically for a senior executive audience - your drafts go out as written

• Lightning-fast personal response time standard - you treat four hours as the outer limit, not the target

• Fluency with project management and productivity tools; you build whatever system you need to stay on top of everything, and you don't drop balls under volume

• Extreme attention to detail - you understand that a partially completed workflow is an incomplete workflow

• Comfortable working in a fast-moving startup environment where the playbook is still being built, and things move quickly

• Experience communicating directly with C-suite executives
  
  

About Pragmatico

Pragmatico transforms mid-market companies into AI-native to win in the AI economy. Founded by exited, operational business leaders, the firm guides companies through every stage of AI transformation: AI vision, policy, psychological safety, training/upskilling, and adoption and ROI analytics. Pragmatico's mission is to make AI adoption human, practical, and permanent. Learn more at www.pragmatico.ai.

Equal Opportunity Statement

Pragmatico is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification that is protected by applicable law.