Client Relations/Customer Service Manager

Job Title: Client Relations / Customer Service Manager

Company: Kelvin Pike Luxury Estates

Location: United States (Remote / Hybrid)

Job Type: Full-Time

About the Company

Kelvin Pike Luxury Estates is a growing real estate company focused on premium residential properties and luxury home listings across the United States. We are committed to delivering exceptional property marketing and seamless listing management to support our real estate professionals and clients.

Client Relations / Customer Service Manager

Position Overview

The Client Relations / Customer Service Manager at Kevin Pike Luxury Estate will be responsible for delivering exceptional service to buyers, sellers, and prospective clients. This role focuses on building strong client relationships, managing inquiries, and ensuring a seamless experience throughout the luxury real estate transaction process.

Responsibilities

Client Relationship Management

• Serve as the primary point of contact for clients, buyers, and sellers.

• Provide professional assistance with inquiries related to property listings, services, and transactions.

• Maintain strong relationships with existing clients and ensure a high level of satisfaction.

• Manage inbound communications including email, website inquiries, and social media messages.

• Respond promptly to client concerns and provide accurate information about available properties and services.

• Track and resolve customer service issues in a timely and professional manner.

• Maintain and update client records within CRM systems.

• Monitor lead activity and ensure timely follow-ups with prospective clients.

• Generate reports on client engagement and communication activities.

• Schedule consultations, property tours, and meetings with clients and agents.

• Coordinate communication between clients, real estate agents, and administrative staff.

• Assist in organizing open houses, client appreciation events, and property showcases.

Requirements

• Bachelor’s degree in Business Administration, Communications, Marketing, Real Estate, or a related field preferred.

• 1–3 years of experience in customer service, client relations, hospitality, or real estate support roles.

• Experience working with CRM systems and client databases.

• Excellent verbal and written communication skills

• Strong interpersonal and relationship-building abilities

• Exceptional organizational and multitasking skills

• Ability to work both independently and collaboratively in a hybrid environment

• Proficiency with Microsoft Office, CRM platforms, and digital communication tools

Additional Qualifications

• Knowledge of the real estate industry is an advantage

• Professional demeanor suitable for luxury clientele

• Ability to maintain strict confidentiality with client information

Compensation

• $55,000 – $85,000 per year

• Performance-based bonuses

• Commission incentives for client referrals

• Annual performance reviews with salary adjustments

Benefits

Health & Insurance

• Medical insurance

• Dental and vision coverage

• Life and disability insurance option

• Paid Time Off

• Paid vacation days

• Paid sick leave

• Paid public holidays

• Hybrid work flexibility

• Professional development and real estate industry training

• Opportunities for career growth within the organization

• Access to networking events and industry conferences

• Bachelor’s degree in Business Administration, Communications, Marketing, Real Estate, or a related field preferred.

• 1–3 years of experience in customer service, client relations, hospitality, or real estate support roles.

• Experience working with CRM systems and client databases.

• Excellent verbal and written communication skills

• Strong interpersonal and relationship-building abilities

• Exceptional organizational and multitasking skills

• Ability to work both independently and collaboratively in a hybrid environment

• Proficiency with Microsoft Office, CRM platforms, and digital communication tools

Additional Qualifications

• Knowledge of the real estate industry is an advantage

• Professional demeanor suitable for luxury clientele

• Ability to maintain strict confidentiality with client information

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources