Customer Success Manager - job 2 of 12

About Systrends

Systrends is the leading provider of regulatory compliance software to U.S. energy companies for mandatory reporting to the Federal Energy Regulatory Commission (FERC). Hundreds of the nation’s largest energy companies—including grid operators, utilities, pipelines, and law practices—trust our solutions to perform thousands of filings each year.

We combine deep regulatory expertise with high-touch customer support to power mission-critical, deadline-driven compliance workflows. Our customers rely on us not just as a software provider, but as a partner in getting filings right, reflected in our 99% retention rate, 93% customer satisfaction rate, and 84 Net Promoter Score. Customer relationships are central to how we operate and how we win. Today, we are at a product inflection point: as FERC modernizes reporting and expands structured data requirements, we are building a unified platform that brings energy regulatory compliance into a single system, and we need people with deep regulatory expertise to help us build it right and bring our customers along.

To learn more about us, explore our recent press releases: Investment from Bristlecone Companies, April Brady Joins as CEO, Systrends Acquires HData Compliance, and Brooke Schupbach Joins as CSM.

The Opportunity

Systrends is hiring a Customer Success Manager with deep FERC regulatory expertise to own customer relationships across our eTariff, EQR, and MBR applications while playing a critical role in shaping the next generation of our platform.

This is a rare role for a rare profile: someone who has lived FERC compliance workflows firsthand, understands what regulated entities actually need from their software, and can translate that expertise into both exceptional customer outcomes and meaningful product direction. If you’ve spent years navigating the complexity, friction, and workarounds inherent in compliance workflows, this is your opportunity to bring that perspective to the other side of the problem, working directly with your peers (our customers!) while influencing how the software should work.

What You’ll Do

Own customer success for eTariff, EQR, and MBR

• Serve as the primary relationship owner and trusted advisor for a portfolio of enterprise customers across electric utilities, pipelines, RTO/ISOs, and energy law firms

• Develop a deep understanding of each customer's business objectives, filing obligations, and workflows, and align Systrends' products and support to meet them

• Guide customers through filing cycles, deadlines, and product workflows with a high degree of regulatory fluency

• Proactively identify risks to renewals or filing success, and drive resolution before they impact customer outcomes

• Identify and pursue opportunities for account expansion, partnering with the sales and leadership team on renewals and upsells

• Lead onboarding and training for new and migrating accounts, with a focus on driving early value and long-term adoption

Serve as a FERC compliance subject matter expert

• Act as an internal authority on how regulated entities prepare and submit eTariff, EQR, and MBR filings, representing the customer perspective in product and roadmap decisions

• Support the engineering team in translating regulatory requirements into clear, actionable product specifications

• Identify unmet customer needs and emerging regulatory requirements that represent opportunities to build new products, capabilities, or enhancements

Drive platform migration and customer adoption

• Design and support customer migration plans from legacy standalone products to a unified energy compliance platform

• Identify friction points in the transition process and work cross-functionally to resolve them

• Ensure customers achieve continuity in filing workflows during migration

Who We’re Looking For

Must-haves:

• 8–15 years of hands-on FERC compliance experience in a practitioner role, directly preparing and submitting filings, not solely in an advisory capacity

• Hands-on filing experience with FERC eTariff, EQR, and/or MBR (all three strongly preferred)

• Experience at an electric utility, oil and gas pipeline, RTO/ISO, and/or energy law firm

• Clear, concise communicator comfortable translating complex regulatory requirements into plain language for internal and external audiences

• Experience managing, training, or supporting others in compliance workflows or systems

• Exceptional attention to detail and high standards for accuracy in deadline-driven environments

• Strong ownership mindset with a track record of independently driving outcomes

• Comfortable operating in ambiguous environments, defining structure and driving progress without clear direction

• Rapid learner able to quickly ramp on new products, workflows, and regulatory areas

Nice-to-haves:

• Experience with regulatory compliance beyond FERC

• Familiarity with FERC compliance software beyond Systrends

• Participation in software user groups, vendor feedback, or product enhancement initiatives

• Exposure to product management, requirements definition, or business analysis

• Familiarity with XBRL and FERC financial forms (Forms 1, 2, 6, 60, 714)