Customer Success Associate (US)
Skills
- Proven experience in customer onboarding, implementation, or program delivery for SaaS/enterprise customers.
- Strong project and stakeholder management across complex, multi-party engagements.
- Hands-on experience using AI tools (e.g., ChatGPT, Claude) and automation platforms to redesign workflows.
- Ability to create repeatable processes, playbooks, and operational documentation.
- Clear, concise written and verbal communication with strong attention to detail and follow-through.
- Comfort working in ambiguous, fast-moving environments and driving projects to completion.
Responsibilities
- Own end-to-end program execution for enterprise customers, ensuring deployments launch on time and meet defined success criteria (activation, engagement, time to value).
- Drive customer adoption and progression through key milestones, proactively removing friction and escalating risks.
- Coordinate cross-functional delivery (Account Management, Skills Strategy, Sales, Tech, Support) to meet customer commitments.
- Design and implement AI-enabled workflows, templates, and automations to convert repeatable work into scalable systems.
- Increase delivery leverage to support more customers with improved consistency and reduced manual effort.
- Measure and report on launch speed, customer activation, progression metrics, and efficiency gains from automation.
Education
- BA/BS or equivalent professional experience preferred.
- Relevant certifications or coursework in project management, customer success, or product adoption are a plus.
Benefits
- Remote-first work environment and flexible hours
- Competitive salary and equity package
- Health, dental, and vision benefits (where applicable)
- Paid time off and parental leave policies
- Professional development budget and learning opportunities
- 401(k) or retirement plan options
- Access to company AI tools and experimentation budget
Average salary estimate
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