Fast Facts

CDW is seeking an Account Representative for its PSCC to excel in inside sales by making outbound calls and managing customer relationships while providing an exceptional customer experience.

Responsibilities: Key responsibilities include making outbound calls, growing relationships with key decision makers, closing sales, meeting sales quotas, and managing a personal quote pipeline.

Skills: Candidates should have strong sales and call center experience, multitasking abilities, strong organization skills, and a proven capacity to work independently or in a team.

Qualifications: Preferred qualifications include a high school diploma and at least one year of relevant call center and sales experience.

Location: This position is located in Chicago, Illinois, United States and is not remote.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000.

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The PSCC and PSCCG Account Managers work on our inside Sales Contact Center sales team receiving inbound andmaking outbound phone calls associated with selling technology products and services to our customers. The AccountManager’s primary duty and responsibility is toexecute onall sales opportunities related to our partner programs, whileproviding an unmatched customer experience toall ofCDW’s new and existing customers.

Whatyou’lldo 

• • Outbound calling to potential andestablishedcustomers everyday 
• •Establishingand growing relationships with key account decision makers 
• • Closing sales and overcoming customer objections 
• • Positioning CDW and partner solutions as a strategic advantage to our customers’long termneeds 
• • Provide sales and service to new and existing customers through inbound and outbound calls 
• • Meet or exceed assigned sales quotas and ensure other performance goals are met 
• • Selladditionalservices or products by recognizing opportunities to upsell solutions 
• • Proactively manage personal quote pipeline to ensure CDW gains everypossible sales opportunity
• • Proactively call out to customers when needed forservice relatedmatters 
• • Acts as the first point of contact forassistancewith product info, order placement, and general inquiries 
• regardingcompany programs 
• •Demonstrateability to close sales and overcome customer objections 
• • Maintain CDW’s values and Philosophies of Success 

What we expect from you 

• • High School diploma or equivalent 
• • 1 year of call center experience 
• • 1 year of sales experience
• • Strong interest in sales
• • Must be able to work independently and in a team-oriented environment
• • Proven ability to multitask and balance multiple priorities in an ever-changing environment
• • Proven ability to providetimelysolutions, as customer issues must be resolved quickly and efficiently
• • Strong organization skills

We make technology work so people can do great things.  

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.