Fast Facts

Join our team as a Revenue Operations Analyst, where you'll optimize go-to-market insights and administer incentive compensation programs within the EdTech sector.

Responsibilities: Key tasks include administering sales compensation plans, analyzing performance trends, ensuring data integrity across platforms, and collaborating cross-functionally to enhance compensation-related processes.

Skills: Candidates should possess strong analytical thinking, advanced Excel skills, and experience with sales compensation tools and BI software.

Qualifications: A Bachelor’s degree in Business, Finance, or a related field, along with 3+ years of relevant experience in revenue or sales operations, is preferred, ideally within an EdTech or SaaS environment.

Location: This hybrid role is based in Charlotte, NC, requiring in-office presence on Tuesdays and Wednesdays.

Compensation: $75000 - $90000 / Annually

We are seeking a detail-oriented and analytical Revenue Operations Analyst to support and optimize our go-to-market insights and incentive compensation programs. Sitting at the intersection of Sales, Finance, HR, and Operations, this role plays a key part in ensuring accurate incentive compensation, scalable processes, and data-driven decision-making that fuel revenue growth in the EdTech space. Success in this position requires strong analytical capabilities, sound independent decision-making, and the ability to drive accuracy and operational excellence across compensation workflows. 

The ideal candidate has experience in sales compensation administration, brings strong analytical and problem-solving skills, and is motivated by improving systems and processes within a mission-driven organization. 

In This Role You Will: 

Compensation & Incentives 

• Administer and maintain sales and revenue-related compensation plans, including quotas, commissions, bonuses, and spiffs, ensuring accurate and timely calculations and payouts.
• Maintain and update compensation policies, plan rules, and governance documentation; ensure consistent application of rules and controls. 
• Independently perform calculations, audits, reconciliations, and issue resolution with minimal oversight; escalate when appropriate.
• Support the annual sales compensation planning cycle and adhoc adjustments (e.g., midyear plan updates, territory/quota changes). 

Revenue Operations & Analytics 

• Analyze plan performance, trends, and behavioral impact; prepare insights and recommendations for review.
• Contribute to dashboard development and enhancement within the compensation tool (e.g., Forma.ai) and BI environment to improve rep and leadership visibility.
• Monitor data integrity across Salesforce, Gainsight, Forma.ai, and Looker/Tableau; track and resolve discrepancies.
• Identify trends, risks, and opportunities related to sales performance and incentives
• Support audit readiness and compliance activities; maintain accurate records, controls, and approvals related to compensation payouts. 

Systems & Process Optimization 

• Serve as a subject matter expert for the sales compensation tool (Forma.ai)
• Partner with RevOps teams to improve workflows, automation, and scalability
• Support Salesforce data hygiene and alignment with compensation logic
• Assist with audits, reconciliations, and compliance related to compensation payouts 

Cross-Functional Collaboration 

• Act as a trusted partner to Sales, Finance, HR, and Legal on compensation-related questions
• Support enablement efforts by helping stakeholders understand compensation plans and metrics
• Respond to and resolve compensation inquiries with clear, accurate interpretation of plan rules; provide transparent, stakeholder-appropriate explanations. 

Core Competencies for Success: 

• Compensation Accuracy & Integrity: Demonstrates exceptional attention to detail and a commitment to accuracy when administering complex incentive compensation plans, ensuring trust and credibility with sales teams and leadership.
• Analytical & Data-Driven Thinking: Uses data to evaluate compensation effectiveness, identify trends, and surface insights that inform revenue and incentive strategy decisions.
• Systems & Process Mindset: Thinks in scalable systems and workflows; proactively identifies opportunities to automate, document, and improve compensation and revenue operations processes.
• Cross-Functional Collaboration: Effectively partners with Sales, Finance, HR, Legal, and Operations to align compensation programs with business goals and compliance requirements.
• Business Acumen: Understands how compensation influences seller behavior, pipeline health, and revenue outcomes—particularly within EdTech sales models.
• Problem Solving & Ownership: Takes ownership of issues from identification through resolution, balancing speed, accuracy, and stakeholder impact. 

Credentials and Experience: 

• Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field.
• Experience working in EdTech or SaaS GTM environments, preferred.
• 3+ years' experience in incentive compensation, revenue operations, sales operations, or a related analytical discipline.
• Advanced Excel/Google Sheets skills (e.g., nested formulas, lookups, pivots, error checking); proficiency working with large datasets and data validation.
• Exposure to Gainsight and data alignment across multiple systems (Salesforce ↔ compensation tool ↔ BI), preferred.
• Working experience with sales compensation platforms (e.g., Forma.ai, Xactly, or similar) and CRM (Salesforce preferred).
• Proficiency with BI tools (e.g., Looker, Tableau) and experience using dashboards to inform recommendations.
• Demonstrated ability to perform complex calculations with exceptional accuracy; strong organizational skills and attention to detail.
• Clear, concise written and verbal communication; ability to translate technical compensation concepts for nontechnical stakeholders.
• Legal right to work in the United States. 

This role is designed to be hybrid.  You can expect to work primarily in a typical office setting, with in-office presence expected on Tuesdays and Wednesdays in line with company policy.

The hiring range for this position is between $75,000 - $90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, this position is eligible for an Annual Target.