People Business Partner

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

We are seeking a People Business Partner (PBP) to support our Account Servicing Department (ASD) and Support teams, including Strategy & Finance and Legal. This role plays an important part in helping leaders strengthen their teams, support employee growth, and ensure our people programs are applied consistently and effectively across the organization.

The ideal candidate brings strong foundational HR experience, solid judgment, and a collaborative mindset. You enjoy solving problems, building relationships, and supporting leaders in creating an environment where people can do their best work. You’re comfortable working with teams that have clear KPIs and performance expectations, and you know how to support managers in maintaining consistency and accountability. You will partner closely with the Sr. Director of People & Culture and the broader P&C team to deliver high-quality support, programs, and processes that help Forward continue to grow and evolve.

In this role, you will:

• Drive the implementation and application of People strategies, collaborating with the Sr. Director of People & Culture and senior leadership to ensure programs support business goals and promote a high-performance culture within Account Services (ASD), Strategy & Finance and Legal

• Oversee the rollout and support of retention strategies for the ASD and G&A departments, ensuring the attraction and retention of top-tier talent in these roles.

• Lead performance evaluation processes, including goal setting, feedback, and development planning, to enhance employee performance and career growth across teams.

• Provide consultation and execution support to the Sr. Director of People & Culture on the design and implementation of organizational structures and processes that enhance efficiency and support scalability.

• Partner with stakeholders on workforce planning, talent acquisition, and succession planning to ensure the right people are in place to achieve business objectives.

• Guide teams through organizational changes, ensuring effective communication and minimizing disruption to business operations.

• Serve as a trusted advisor to employees and management, addressing employee relations issues, conducting thorough investigations, and resolving conflicts to maintain a positive and motivating work environment.

• Identify training and development needs and work with the Sr. Manager of Talent Enablement to create and implement programs that support employee growth.

Required Skills & Experience:

• Bachelor’s Degree in HR, Business, or a related field

• 3+ years of HR or People Partnering experience, ideally supporting corporate/G&A teams and teams with defined KPIs or structured support environments

• Strong understanding of HR fundamentals, demonstrated mastery in complex employee relations, and performance management

• Proven ability to build strong relationships, communicate clearly, and expertly partner with employees and managers at all levels

• Comfortable operating in a fast-paced, high-volume environment with shifting needs and priorities

• A highly autonomous self-starter who can take initiative, manage time effectively, and follow through with minimal oversight

• Demonstrated ability to apply sound judgment, maintain confidentiality, and approach complex problems with a solutions-oriented mindset

• Experience supporting a global workforce is preferred

• Expertise in Canadian labor laws and working knowledge of U.S. labor laws

• Experience with Lattice, Rippling, or ChangeEngine is a plus

Total Rewards:

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

Forward Financing Core Values:

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $4.5 billion in funding to more than 87,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.6 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

US Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

California Employee Privacy Policy