Account Manager Communities, WEST
Skills
- 5+ years in quota-carrying account management, customer success, or enterprise sales
- Deep understanding of e-commerce, MarTech, and performance marketing stakeholders
- Proven track record of meeting retention and upsell quotas and managing ACVs of $100k–$1M
- Experience navigating complex procurement and vendor management processes
- Strong analytical skills to translate performance data into ROI and growth plans
- Excellent executive communication and presentation skills
- Cross-functional collaboration and stakeholder management
Responsibilities
- Own quota and drive both renewal (GRR) and expansion (NRR) revenue for assigned Communities book of business
- Execute land-and-expand strategies to identify white-space and increase product adoption across brands and subsidiaries
- Lead end-to-end upsell cycles from discovery through contract amendment and close
- Manage renewals proactively (starting ~180 days out) to prevent lapses and ensure on-time contract renewals
- Monitor account health and mitigate churn by identifying at-risk customers early
- Negotiate complex commercial contracts and multi-year master service agreements
- Align with executive stakeholders (e-commerce, MarTech, performance marketing) and lead executive business reviews
- Serve as voice of the customer to inform product roadmap and retail-specific feature needs
- Collaborate with Solutions Consulting, Customer Success, and Marketing to ensure delivery and expansion
Education
- Bachelor's degree preferred or equivalent professional experience
- Relevant business, marketing, or sales certifications a plus
Benefits
- Medical, dental, and vision coverage
- Health savings account (HSA) and flexible spending accounts (FSA)
- 401(k) with company match
- Basic and voluntary life and AD&D insurance; short- and long-term disability
- Parental leave
- Unlimited paid time off (subject to policy) and 8 company holidays
- Bonus/incentive plan for sales roles and potential equity
- Employee assistance program, referral bonuses, and learning & development benefits
- Pet insurance, travel assistance, wellbeing and childcare discounts, benefit advocates
Average salary estimate
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