Senior Success Manager (Remote)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this critical role, you will act as a pivotal driver of customer happiness and satisfaction, working closely with a select portfolio of our enterprise-level clients. You will manage the long-term relationships for high-profile accounts, ensuring the effective adoption of our technology and addressing any complex business challenges they face. Your expertise in client engagement and business value maximization will directly influence our partner's retention and expansion strategies. Embracing innovative approaches to problem-solving, you'll provide insights based on data to enhance the service provided. This role is key to fostering sustained growth and success for our clients in the dynamic trades industry.
- Actively manage a dedicated portfolio of ~40 Enterprise customer accounts.
- Cultivate and maintain senior-level relationships with your customer base.
- Use strategic consultation to map clients' goals to our software's capabilities.
- Analyze user engagement data and client performance metrics to provide actionable insights.
- Proactively identify roadblocks and operational improvement opportunities.
- Develop strategies to mitigate churn risk based on customer health scores.
- Identify and pursue up-selling and cross-selling opportunities within the customer base.
- Serve as a subject matter expert for new hires and department members.
- 4+ years of experience in a client-facing role such as Account Management or Customer Success.
- Ability to manage complex enterprise accounts with a focus on relationship building.
- Demonstrated capacity to handle multiple projects in a fast-paced environment.
- Strong analytical skills to leverage data in driving business decisions.
- Exceptional communication and presentation skills.
- Self-starter with a solution-oriented mindset and adaptability.
- Willingness to travel nationally up to 20% for key client meetings.
- Flexible time off and learning opportunities for career development.
- Holistic health benefits including medical, dental, and vision coverage.
- Support for parental leave and fertility services.
- Comprehensive onboarding and leadership training programs.
- Recognition for great work through peer-nominated awards.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead the marketing strategy as a remote Chief Marketing Officer to scale a national community through brand building, full-funnel growth, and strategic partnerships.
A leading employee benefits provider is hiring a Remote Regional Sales Vice President to lead multi-product sales across the Western Region, grow profitable business, and deepen broker and consultant partnerships.
Wealth.com is looking for a Strategic Accounts Onboarding Manager to deliver white-glove onboarding for enterprise clients and design the scalable onboarding program and playbooks that will drive long-term adoption and retention.
Moonshot AI is hiring a data-driven Customer Success Manager to partner with eCommerce brands, drive onboarding and experimentation, and turn AI-powered insights into measurable growth.
Strategic Customer Success Manager at Front responsible for driving renewals, adoption, and long-term value for a portfolio of B2B customers in a hybrid San Francisco-based role.
Client Experience Coordinator responsible for end-to-end scheduling, logistics, and CRM execution to ensure a smooth, professional client journey for the Client Growth team.
Act as the hands-on Account Executive embedded with a major sports attraction to manage timelines, coordinate cross-functional execution, and ensure smooth launch and campaign delivery.
Hinge Health is hiring a Client Success Manager to partner with employer clients, drive enrollment and adoption, and demonstrate measurable ROI through data-informed program management.
BeReal seeks an experienced AdOps Account Manager to run, optimize, and expand digital advertising campaigns for key US clients using our adtech stack.
Customer Success Manager responsible for guiding a portfolio of commercial and enterprise customers through onboarding, adoption, and ongoing engagement to drive retention and expansion with a modern benefits platform.
Lead client-facing Amazon brand programs at GIGABRANDS, driving performance across PPC, SEO, catalog and creative while collaborating with cross-functional teams to grow client revenue.
Bland AI is hiring a Technical Account Manager to own post-sales success, accelerate enterprise deployments, and deliver measurable ROI with its human-like AI phone agents.
CH Insurance is hiring a Commercial Insurance Marketing/Customer Service Associate to manage marketing, renewals, endorsements, and client service for small to mid-size commercial accounts using Applied EPIC and carrier rating systems.
Resillion is hiring a Client Services Account Manager in Burbank to manage media QA projects, prepare work orders, coordinate cross-functional teams, and maintain client relationships through to final delivery.
1000heads is hiring a proactive Account Manager to run client-facing and influencer-led social campaigns on a freelance-to-perm, hybrid basis across its U.S. offices.
Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
633 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
