Senior Director, Account Management
Skills
- Proven success managing and scaling account or sales teams
- Experience driving $50M+ ARR growth within existing customers
- Track record negotiating and closing Enterprise deals ($5M+ ACV)
- Strong C-level relationship building across Mid-Market and Enterprise accounts
- Data-driven performance management and forecasting skills
- Proficiency with CRM systems (Salesforce preferred)
- Excellent written and verbal communication and presentation skills
- Cross-functional collaboration with product, engineering and marketing
- Prospecting and opportunity qualification skills
- Ability to manage 3–6 month sales cycles
Responsibilities
- Manage and grow a regional account management team including hiring, onboarding, training and ongoing development
- Drive renewals, up-sells and cross-sells to achieve revenue targets and expand ARR within existing Mid-Market and Enterprise accounts
- Develop long-term account plans and strategies for strategic accounts in assigned regions
- Mentor senior and junior team members, establish best practices and performance metrics
- Identify at-risk accounts and execute closed-loop retention strategies via Salesforce
- Collaborate with Product and Engineering to communicate roadmaps, track feature requests and ensure client-driven priorities are addressed
- Work with Global VP to uncover strategic business development opportunities and craft pitch approaches
- Lead forecasting, financial planning and reporting to represent account progress and opportunities
- Create integrated marketing and account-based plans to drive adoption and customer success
- Improve or introduce processes that enhance team performance and client outcomes
Education
- Bachelor's degree preferred but not essential
- Relevant professional experience in lieu of degree is acceptable
Benefits
- Competitive salary and performance-based compensation
- Medical, dental and vision insurance
- 401(k) or local retirement plan participation
- Flexible remote work and paid time off
- Equity or long-term incentive opportunities (role-dependent)
- Professional development and training support
- Inclusive workplace and equal opportunity policies
Average salary estimate
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