Account Manager, Senior (Acquiring)
Skills
- Deep knowledge of payments networks and network rules
- Experience with merchant acquiring and sponsorship models
- Familiarity with acquiring processors and processor relationships
- Understanding of real-time/near-real-time payment programs
- Strong partner relationship and account management skills
- Ability to manage SLAs and operational performance metrics
- Risk assessment and regulatory compliance awareness
- Excellent communication and cross-functional collaboration
Responsibilities
- Serve as the day-to-day operational point of contact for acquiring partners and processors.
- Cultivate and maintain strong relationships with BaaS and acquiring partners, escalating partner issues to executive teams as needed.
- Provide consultative, customer-focused support throughout implementation and ongoing operations.
- Collaborate cross-functionally to design, implement, and enhance programs and services.
- Monitor partner metrics, identify gaps, and coordinate remediation to meet SLA and compliance requirements.
- Manage complex partner portfolios and assess/manage risk in a dynamic regulatory environment.
- Document program requirements and support additional product/feature integrations.
- Champion partner needs internally to improve partner experience and speed-to-market.
Education
- Bachelor's degree or equivalent education/work experience
- Typically 5+ years relevant experience with a bachelor's or equivalent
Benefits
- Health insurance
- 401(k) retirement plan
- Life and disability insurance
- Paid time off
- Annual performance-based incentive opportunity
- Remote/hybrid work flexibility
- Comprehensive employee benefits package
Average salary estimate
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