About Felicity

Felicity puts AI in the hands of business teams.

Business teams today are forced to navigate messy, manual processes across fragmented systems - jumping between tools, copying data, and relying on tribal knowledge. Most AI solutions target developers, which means the people who understand these processes best don’t have the right tools to improve them.

At Felicity, we’re building a platform that lets business teams turn these processes into structured, reliable systems. With a no-code editor, users can capture complex business logic, connect to external systems, and create custom AI agents for their work. A robust workflow engine then runs those processes reliably at scale, with the control and consistency real operations require.

We started in healthcare, where these challenges are especially acute, and it remains a core part of our business. As we grow, we’re expanding to support teams across sectors facing similar operational complexity.

We’ve raised $5.75M from top investors including Accel, XYZ, and Afore, and have built an exceptional team across engineering and go-to-market.

The Role

We’re hiring a GTM & Deployment Lead to own the full lifecycle of customer engagement, from initial outreach and sales through converting pilots into enterprise contracts.

This is not a traditional marketing or RevOps role. You will work directly with customers to close deals, run pilots, and use the Felicity platform to solve their hardest problems.

This role sits at the intersection of sales, implementation, and product. You’ll win deals start-to-finish, prove value quickly, and turn early customers into repeatable success stories.

You’ll work directly with the founders, engineering team, and our customers to define how Felicity is built and deployed.

What You’ll Do

Drive early sales and customer conversations

• Lead outreach and early customer conversations

• Understand customer workflows and identify high-impact opportunities

• Run pilot scoping and define clear success criteria

• Articulate Felicity’s value in concrete, operational terms

Own pilots end-to-end

• Design and run pilots with clear goals and timelines

• Translate messy workflows into structured automations

• Configure and launch solutions quickly

• Work hands-on with customers to ensure rapid time-to-value

Convert and expand accounts

• Turn successful pilots into production deployments

• Help customers quantify impact (time saved, workflows improved)

• Identify opportunities for expansion within accounts

Build repeatable GTM motion

• Identify patterns across customers and use cases

• Turn successful deployments into playbooks and case studies

• Partner with founders on messaging, positioning, and sales strategy

Feed product development

• Surface gaps, edge cases, and opportunities from real usage

• Help prioritize what gets built based on customer needs

What We’re Looking For

Background

• 3–6 years in:

  • Consulting (operations, implementation, or digital transformation), or

  • A customer-facing role at a SaaS company (solutions, onboarding, or similar)

• Experience working with business processes and systems

  • CRMs, ERPs, internal operations tools, automation platforms, etc.

Skills & Traits

• Structured thinker: you can take messy workflows and make them actionable

• High ownership: you drive deals and deployments forward without waiting for direction

• Execution-oriented: you’re comfortable getting into the details and making things work

• Strong communicator: you can build trust and communicate clearly with product users and executives

• Basic technical fluency: you’re comfortable working with tools and systems (no coding required)

Recommended, but not required:

• Experience working with low-code / no-code editors and automation tools

• Experience running pilots, POCs, or early-stage customer deployments

• Experience in a fast-paced startup or 1-to-N environment

What Success Looks Like

• You help close deals by clearly translating product capabilities → customer value

• You run fast, high-quality pilots that convert to long-term customers

• You reduce time-to-value for new customers

• You identify repeatable use cases that shape our GTM strategy

Perks & Benefits

• ESOP

  Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Health benefits

  Felicity covers 100% of health insurance for employees and dependents, wherever you are.

• Unlimited PTO

  We trust you to manage your own time. You know what needs to be done and when.

• Paid parental leave

  We offer generous paid parental leave to support you during this important time with your growing family.

• Free team lunch and dinner