Inside Sales Representative - job 3 of 5

RIS provides cost-effective, highly configurable and scalable Point of Sale and Inventory Control software solutions, such as Retail Pro, to retailers worldwide. No matter how your business grows, RIS will partner with you to bring your business the right tools: Store Operations, Merchandising, and Business Intelligence, along with experienced in-house customization services.

Ideal Backgrounds

• Customer Service
• Telemarketing
• Experience using CRM, Microsoft Dynamics CRM experience is a plus
• Entry Level Sales, cold-call experience is a plus

Responsibilities

• Answer incoming sales calls and talk to prospects regarding their interest in a Point of Sale system. Schedule demonstrations with a Sales Consultant.
  • Call leads and “cold” prospects listed in CRM. Escalate qualified prospects to a Sales Consultant and schedule demonstration.
  • Maintain accurate and up-to-date records in CRM
    • Enter lead information into CRM system for new prospects from website, trade shows, vendor referrals, marketing campaigns and other lead sources
    • Record your phone calls, emails and follow-up activities in CRM
    • Update outdated information for leads and prospects resulting from employee turnover, address changes, business acquisitions, etc.
    • Cold call new prospects from marketing lists and directories. Coordinate targeted list with Marketing Manager
    • Your performance will be measured in CRM so updates from all activities into CRM is essential
    • Review feedback call scripts and customer interactions with Sales Director and Marketing Manager.

Correspondence

• E-mail prospects e-brochures and additional information as follow-up to your calls or at the request of Sales Consultants
• Compose e-mail responses to prospects  
• Prepare and e-mail reference lists for specific areas or industries as requested by prospects

General Tasks

• Complete weekly Marketing Reports
• Attend sales and marketing meetings

• Clear, confident and business-like speaking voice.
  • Ability to read from script but sound conversational. Discipline to rehearse and prepare is important.
• Meet or exceed daily and weekly outbound call and demonstration schedule goals. Must be willing to cold call and maintain motivation when prospects say ‘no.’
• Must have good computer skills and desire to improve proficiency on: Microsoft Outlook, Word, Excel and other company applications such as Microsoft Dynamics CRM.
• Excellent communication and customer service skills. Strong commitment to customer satisfaction.
• Writing skills for communication with prospects and customers
• Ability to work with minimal supervision in a busy work environment

Benefits

• Medical insurance available
• Paid vacation
• Casual and fun work environment
• Career path to Account Manager or Sales Consultant based on performance

Hours

• 40 hour work week.  Monday – Friday.  9-6

Job is located in West Houston

All your information will be kept confidential according to EEO guidelines.