Vice President of Training & Support - Big Flavor Brands

UFG, Inc.

Vice President of Training & Support - Big Flavor Brands

Imagine a career where your passion meets purpose, and your work has a global impact.  At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger.  We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter.  Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Big Flavor Brands is more than a food franchise group—it’s a collection of experience-driven dining concepts designed to deliver bold flavors, fresh ingredients, and unforgettable meals. Our brands are built on passion, quality, and innovation, offering franchisees an opportunity to be part of a thriving industry with strong customer demand. Inspired by generations of Mediterranean cooking, The Great Greek Mediterranean Grill offers guests a fresh and flavorful dining experience rooted in tradition. A fast-casual restaurant brand delivering fresh, authentic Mediterranean cuisine with a focus on bold flavors, healthy options, and a high-quality guest experience. Graze Craze is revolutionizing the charcuterie experience with stunning, handcrafted grazing boards and boxes made fresh daily. Perfect for event catering, gifting, or a unique tasting experience, Graze Craze thrives in a market seeking premium, shareable food experiences.  

Both brands are positioned for significant growth, and we are investing heavily in operational infrastructure, training, and corporate store development to support that expansion.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community.  Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work.  From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career-it's a calling.  At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

The Vice President of Training & Support – Big Flavor Brands is a senior leadership role responsible for driving operational excellence, culinary consistency, and franchisee success across The Great Greek Mediterranean Grill and Graze Craze.

This is a hands-on, food-focused leadership position designed for someone who thrives in restaurant environments — from kitchens to grand openings — and understands how to translate great food and great systems into scalable success.

This role will lead all training, onboarding, and field support initiatives, while also overseeing and expanding our Great Greek corporate store program — using corporate locations as the foundation for innovation, testing, and operational excellence across the system.

Responsibilities:

• Strategic Leadership: Recruit, develop and implement training and field support team strategy aligned with business goals, expansion plans, and company culture.
• Field Support & Operational Excellence: Serve as the senior partner to franchisees, helping them improve profitability, mange costs, and drive growth.  Lead field support strategies, including operational audits, coaching, and performance improvement plans. Support new restaurant openings to ensure strong execution from day one.
• Food Safety & Compliance Training: Oversee the implementation of mandatory compliance training, including FDA/USDA regulations, HACCP, GMPs, and sanitation procedures, ensuring 100% adherence to food safety policies.
• Curriculum Development & Technology: Own and scale The Great Greek corporate location program as a pillar for the brand.  Direct oversight of corporate store performance, P&L management, staffing and daily operations.  Use corporate locations as a real-world testing environment for menu innovation, labor models, technology and operational processes.  Develop and refine manuals based on corporate store insights, and share systemwide.
• Onboarding & New Location Openings (NRO): Architect onboarding processes and lead training strategies for new site openings, ensuring operational readiness.  Design scalable training systems that balance hands-on experience with structured learning (LMS, certifications, etc.)  Oversee onboarding programs for new franchisees, manager, and staff.  Lead training initiative toed to menu rollouts, system upgrades, and brand evolution.  Partner with franchisees and operators to continuously imp0rove speed of service, product quality, and team performance.
• Budget & ROI Management: Manage the training department budget, allocating resources efficiently and tracking ROI to report on the effectiveness of training programs to executive leadership.  
• Change Management: Lead the training initiatives associated with new policies, system rollouts, or menu changes, serving as a key liaison between corporate and field teams.
• Corporate Store Management: Ability to manage, hire, and train for corporately run locations.  Keeping in line all financials, food costs, labor and KPI’s.

• Bachelor's degree (B. A., B.B.A., or B.S.) or equivalent from four-year college or university; or Associate's degree (A. A. or A.S.) or equivalent from two-year college or technical school; or three to five years related experience in brand industry and/or training, business development, marketing, sales; or equivalent combination of education and experience.
• Strong background in restaurant operations, multi-unit leadership, or fast-casual dining concepts
• Proven ability to lead both corporate locations and franchise systesms
• Strong understanding of P&L management and labor models
• Passion for food, hospitality and delivering a consistent guest experience
• Experience building and scaling training programs in a restaurant environment
• An individual should have strong working knowledge of Microsoft Office Suite, Internet Explorer or Google Chrome, Customer Relationship Management systems, Teams, Zoom, and scheduling software.
• Schedule flexibility and willingness to travel as needed

Once you become part of our amazing team of winners you’ll enjoy:

Competitive compensation

Comprehensive training to hone your skills at our headquarters

Travel opportunities

Medical, Dental, Vision, and Life insurance coverage

Short- and Long-term disability insurance

Generous time off and paid Holidays

401(k) plan with company match

Employee Development Programs

Social gatherings and team building activities

Opportunity to play a key role in scaling two high-growth food brands

Leadership workshops for personal development

Recognition for our top performers

Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs!

Apply today!

All your information will be kept confidential according to EEO guidelines.