Director Account Management

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Visa Direct offers a range of services designed to streamline and enhance the process of transferring funds. These solutions are designed to serve individuals, businesses, and financial institutions.

As a Director, Account Executive, your role will be to act as senior relationship owner across all Visa Direct offering assigned to key accounts.  The account executive will manage interactions with assigned clients at very senior levels and be accountable for revenue goal attainments for those relationships across all Visa Direct products.  This individual will also work to develop and execute strategies to drive revenue growth and work closely with other global and regional teams to ensure success for the clients.   The director, global account management, will also be responsible for identifying new business opportunities and improving processes for money movement within the assigned clients’ organizations. 

Key Responsibilities:

• Relationship Management:  responsible for maintaining and strengthening key global client relationships.  AE will serve as the primary point of contact for assigned global accounts, coordinating with multiple departments to ensure the clients’ needs are met on a timely basis.
• Account Growth:  will work on growing assigned accounts by identifying new business opportunities and upselling or cross-selling products or services.  In addition, the Global Accounts AE will establish annual account plans, work closely with assigned clients to reach financial objectives and will be accountable for revenue growth of her/his client portfolio.
• Contract Negotiation:  lead contract negotiations as appropriate, ensuring terms are mutually beneficial and meet both the clients' and the company's needs.
• Client Retention: play a crucial role in client retention by ensuring clients are satisfied with the services they receive and resolving any issues that may arise.
• Reporting: The account executive will track progress, analyse performance, and inform future strategies.
• Team Collaboration:  work closely with the sales, marketing, and product teams to ensure Visa is meeting the account's needs and expectations.
• Financial Management: Account Managers own financial aspects of client accounts, including budgeting and financial planning.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications: 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications: 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD 7+ year of industry related experience, with ideally at least 3 years of experience in transaction banking, business strategy, management consulting and/or account management Strong understanding of cross-border payments, FX, and B2B solutions. Ability to manage complex global relationships and influence senior stakeholders. Excellent communication and negotiation skills.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 170,700.00 to 273,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.