Senior Director, Customer Success & Solutions
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director, Customer Success & Solutions in the United States.
This is a high-impact leadership role driving customer success and technical solutions for enterprise clients at scale. You will lead a team of Customer Success Managers and Solutions Architects, ensuring Global 2000 clients achieve maximum value from complex technical solutions. The role combines strategic vision, operational execution, and technical fluency, with a strong focus on AI-enabled workflows and data orchestration. You will partner closely with C-suite stakeholders to translate technical initiatives into measurable business outcomes, while mentoring and elevating your team as consultative experts. The position emphasizes innovation, ROI-driven solutioning, and cross-functional alignment with Sales and GTM teams. Your work will directly influence customer retention, expansion, and enterprise adoption across multiple markets.
- Lead and scale the Customer Success & Solutions organization for enterprise clients, driving high-value implementations and technical adoption globally
- Partner with C-level stakeholders to translate technical solutions into tangible business outcomes and phased ROI
- Develop and implement AI-powered GTM frameworks, end-to-end workflows, and best practices for enterprise adoption
- Direct proof-of-value (PoV) initiatives, shifting the team’s focus from operational delivery to business impact
- Collaborate across Sales, Solutions, and Customer Success teams to quantify and communicate business value through structured assessments
- Establish operational processes that reduce time-to-value, improve onboarding, and ensure predictability in renewal and expansion metrics
Requirements:
- 15+ years of experience in technical leadership roles, including Enterprise CSM, Solutions Architecture, or System Integration, specifically with Global 2000 companies
- Strong business acumen with the ability to link technical variables (APIs, data orchestration, AI agents) to financial outcomes like revenue growth and churn reduction
- Deep technical knowledge of platforms, APIs, automation, data orchestration, and GTM workflows
- Exceptional consultative skills, storytelling, and executive presentation ability to influence stakeholders at all levels
- Proven experience building and mentoring high-performing consultative teams
- B.S. in Data Science or related field; MBA or TOGAF certification highly desirable
- Ability to operate in a fast-paced, complex enterprise environment with a focus on measurable impact
Benefits:
- Competitive executive compensation, including base salary and performance incentives
- Equity participation opportunities
- Comprehensive healthcare coverage (medical, dental, vision)
- Flexible work arrangements, including fully remote options
- Paid parental leave, professional development support, and wellness programs
- Retirement plan with employer match
- Global, inclusive, and collaborative workplace culture prioritizing work-life balance and employee growth
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
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