Knowledge Management Jobs

Lead and scale Tines' East Technical Support Engineering team to deliver world-class support for enterprise and public-sector customers while driving process improvements and cross-functional collaboration.

CSL Behring seeks an experienced Area Sales Manager to grow immunology product adoption and develop key customer relationships across the S. Central region from an Austin, TX field base.

Lead the architecture and development of LLM-powered content automation, integrations, and agentic workflows for ServiceNow’s Experience Team as a Principal Full-Stack Engineer.

Toast is hiring an Intranet Technical Architect to lead the technical architecture, CMS configuration, and search-optimized knowledge systems for The Pantry, its enterprise employee intranet built on Unily.

Lead Coupa’s global professional services strategy to productize Generative AI capabilities and scale AI-driven delivery for enterprise customers.

Lead technical presales for NiCE's Cognigy-powered customer service automation portfolio, driving discovery, demos, POVs and RFP responses to win enterprise deals.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Feedback Forward

Take Risks

Collaboration over Competition

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time-Off

Maternity Leave

Paternity Leave

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employee Resource Groups

Lead Slack's search and AI platform as VP Product to set strategy, drive model and infrastructure decisions, and deliver reliable, scalable AI-powered search and knowledge services for enterprise users.

Mission Driven

Collaboration over Competition

Inclusive & Diverse

Growth & Learning

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Paid Time-Off

Lead a high‑performing knowledge management team to design, govern, and scale content and taxonomy that powers Airbnb's support experiences and AI enablement.

Experienced sales engineer needed to lead technical discovery and architecture for enterprise customers, driving adoption of AI-assisted developer workflows and integrations in a remote-first environment.

Lead the design and rollout of deployment management systems and operational frameworks that ensure Anduril systems reach the field quickly, reliably, and at scale.

Lead and build True Anomaly’s AI platform and engineering team to deliver production-grade model hosting, agent infrastructure, and enterprise AI tooling that embed AI across the company.

Rexel USA is hiring an Outside Sales Representative in Roanoke to drive territory growth by delivering tailored electrical product solutions and exceptional customer service.

Lead the build-out of support infrastructure and a growing support-ops team at Harvey to improve quality, efficiency, and proactive customer enablement across Product, Engineering, and GTM.

Lead high-impact, undefined initiatives and build the operational systems that help a founder-led AI startup scale from a small founding team to a distributed organization.

Spartech is hiring a Product Specialist in Maryland Heights to manage product knowledge, pricing models, and cross‑functional communication to support sales and product decisions.

AbbVie is hiring a field-based Specialty Representative to drive dermatology brand performance across Western Michigan through strategic territory management and strong customer engagement.

Lead remote BPO operations for an EdTech startup, driving vendor performance, SLA compliance, and implementation of AI-assisted support tools.

Strategic Account Executive to drive POKa adoption and revenue across enterprise manufacturing and industrial accounts through cross-sell, upsell, and new-logo acquisition.

Entrata seeks a Senior Technical Support Engineer to provide advanced troubleshooting, own escalations end-to-end, and mentor junior engineers for our AI-driven property management platform.

WGU is hiring an HR Service Delivery Functional Analyst II to serve as the functional lead for ServiceNow HRSD, improving self-service, workflows, and operational visibility across People and Talent.

AbbVie is hiring a field-based Specialty Representative in Dermatology to drive brand performance and build strong provider relationships across Long Beach and nearby territories.

Brightspeed is hiring a Communications Manager, Channel Readiness to lead frontline communications, knowledge management, and engagement that enable contact center and sales teams to deliver outstanding customer experiences.

Lead product marketing and go-to-market for Highlight, shaping messaging, launches, and sales enablement as a founding hire on a fast-moving AI startup team.

A field-based Specialty Representative for GI Care to represent AbbVie's therapeutic portfolio, build strong provider relationships, and deliver territory sales and brand objectives in the East St. Louis area.

Lead Western Digital’s global Digital Employee Experience and Everyday AI strategy to unify HR, collaboration, ITSM and frontline workflows into an AI‑driven, measurable employee experience.

Lead Legora’s internal AI agenda by building and scaling AI-powered workflows and an internal support bot to improve employee productivity and operational efficiency.

Lumos, an a16z-backed app and access management startup, is hiring a Support Engineer to deliver fast, accurate technical support and help shape the company’s customer support processes.

Lead product strategy and discovery for Kamiwaza’s on-prem enterprise AI orchestration platform, turning customer problems into coherent, outcome-driven releases.

Lead the Educational Services & Adoptions function at MakeMusic to own K–12 adoptions and formal proposal responses, build scalable processes, and drive revenue across MakeMusic and Alfred Music.

PJMF is hiring an Operations Coordinator to manage day-to-day operational requests, documentation, and logistics for a mission-driven, fully remote foundation.

AbbVie is hiring a field-based Specialty Representative in Dermatology to drive brand performance, develop key provider relationships, and execute territory sales strategies across Garden City and surrounding Long Island markets.

CSL Behring is hiring an Area Manager to drive promotion, clinical education, and market growth for specialty products across Long Island by developing strong customer relationships and executing territory plans.

Signet Jewelers is hiring a customer-focused Luxury Fashion & Timepiece Manager at Jared — Millcreek Marketplace to lead fashion and watch sales, train the team, and elevate the guest experience.

Withings Health Solutions seeks a Customer Experience Associate to lead partner support, reduce escalations, and improve customer journeys for clinical-grade connected devices and remote monitoring solutions.

Lead and scale AI initiatives while keeping agency operations running smoothly as the Digital Operations & AI Program Manager for a Washington, D.C.-based digital agency with flexible remote options.

Pearl Health seeks a detail-oriented Product Specialist to own inbound product support, root-cause investigations, and build scalable documentation and AI-driven self-service tools to reduce reliance on R&D.

AbbVie seeks an experienced Key Account Manager (Neurosciences) to manage territory-wide relationships, execute brand strategy, and deliver sales performance across Puerto Rico.

Protolabs is hiring an ePMO Process & Tools Analyst to design the enterprise delivery framework and administer PPM tools that increase portfolio transparency and delivery maturity.

Lead the architecture and product strategy for Nielsen's global digital support channel, building a scalable self-service ecosystem across Salesforce and Zendesk to drive deflection, CSAT, and operational ROI.