Senior Sales Engineer, Cognigy
Skills
- Strong JavaScript programming and scripting skills for rapid prototyping and integrations.
- Hands-on experience with conversational AI, chatbots, virtual agents or low-code automation platforms.
- Deep familiarity with CCaaS landscape, contact center architectures and omnichannel engagement.
- Experience with enterprise SaaS architecture, RESTful APIs and integrations.
- Working knowledge of web technologies (HTML, JavaScript, CSS, DOM) and browser developer tools.
- Ability to craft compelling technical narratives, presentations and demos tied to business metrics.
- Experience designing and executing POV/POC engagements for enterprise customers.
Responsibilities
- Own technical discovery and deep-dive sessions to identify customer pain points and solution fit across AI-driven virtual agents, knowledge management, analytics, routing and digital engagement.
- Design and deliver tailored, high-impact demos and presentations that demonstrate business outcomes and exceptional customer experience.
- Respond to RFIs/RFPs with clear, differentiated technical responses and solution architectures.
- Design, execute and validate proof-of-value (POV) engagements to demonstrate measurable ROI and accelerate deal velocity.
- Document and communicate integration patterns, APIs and architecture decisions for enterprise SaaS deployments.
- Track competitive landscape, market trends, and emerging technologies to inform positioning and product differentiation.
- Upskill internal stakeholders and provide technical mentorship across sales, support and product teams.
Education
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field preferred.
- MBA or advanced business degree is a plus but not required; equivalent experience accepted.
Benefits
- Competitive compensation and performance-based incentives
- Career growth and internal mobility at a global market leader
- Remote-first work model with flexible work arrangements
- Comprehensive health, dental and vision benefits (where applicable)
- 401(k) retirement plan and/or local retirement benefits
- Equity or stock-based compensation (role-dependent)
- Paid time off and parental leave policies
- Learning and development resources, internal training and mentorship
Average salary estimate
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