Product Support Jobs

Saronic Technologies is hiring a Product Marketing Manager to craft clear, compelling positioning and go-to-market materials for its autonomous maritime platforms targeting defense and government audiences.

Sortly is hiring a Customer Experience Senior Specialist to manage multi-channel support and onboarding, escalate and track technical issues, and translate customer feedback into product improvements within a small, collaborative remote CX team.

Lead the design and scaling of Rapsodo’s post-sale customer experience across hardware and software products in North America, building infrastructure, AI-driven operations, and cross-functional feedback loops to improve onboarding, support, and activation.

Join Perfect Venue as a Customer Onboarding Specialist to lead hands-on onboarding, training, and support for local restaurant and event-space customers in San Francisco.

Thorlabs is hiring an Engineering Technician I to support product development, testing, documentation, and production support for precision optics and fiber-optic products in Newton, NJ.

Lead technical product strategy and sales support for Valmet’s Vacuum Washers, serving as the go-to expert to grow global installed-base business and ensure proposal and project success.

MasterBrand is hiring a Customer Service Representative to manage customer inquiries, process orders and returns, and support sales across phone, chat, and email channels for a remote U.S.-based role.

Phonely seeks a hands-on Customer Success Representative to manage onboarding and support for SMB and mid-market accounts as we scale our conversational voice AI platform.

Lead the product vision and engineering for clinician-facing AI tools at knownwell, building and operating RAG-based clinical decision support with full product ownership and direct clinician partnership.

Technical Service Engineer supporting North American customers on product quality, claims resolution, testing and product development for a steel/materials-focused organization.

Skydio is hiring a Product Support Engineer to bridge Customer Support and Engineering, drive RCA and tooling for autonomous drone fleets, and help scale robust diagnostic and escalation processes.

Lead a high-performing mechanical engineering team and contribute technical design and reliability work for ruggedized aerospace systems at a fast-paced, mission-driven deep-tech company.

AssistRx is hiring a hands‑on Senior QA Manager to drive quality oversight for patient support programs, ensuring compliance with sponsor standards, pharmacovigilance requirements, and continuous improvement initiatives.

Senior CX leader sought to scale a 40-person customer experience organization using people-centered practices and AI-enabled operations to boost satisfaction, retention, and product impact.

Experienced Program Manager needed to lead and integrate multi-year IPSS efforts across maintenance, logistics, training, data management, and compliance for naval and defense clients.

Early-career technical professionals are invited to join Alertus’ Tech Forge rotational program to gain hands-on experience across software, hardware, QA, field implementations, and product teams with mentorship and a path to full-time placement.

IEM seeks a Senior Regulatory Engineer to lead code interpretation, certification strategy, and NRTL engagement for electrical distribution products across US and Canadian operations.

Provide product validation, technical troubleshooting, and customer-facing support for industrial technologies as a Product Service Consultant based in Tucson, AZ.

Represent Red Bull on the UCCS campus by driving product trials, executing campus activations, supporting sales distribution, and creating authentic social content.

Apply engineering expertise in the field to support conveyor product applications, troubleshoot issues, and drive project and quality improvements for ContiTech's mining customers in Arizona.

Inclusive & Diverse

Collaboration over Competition

Fast-Paced

Growth & Learning

Runway is seeking a seasoned technical support specialist to provide enterprise-level creative and technical assistance for its AI-driven content and workflow tools.

Senior-level technical investigator responsible for diagnosing complex SaaS platform issues, driving root-cause fixes, and partnering with Product and Engineering to improve support operations and customer outcomes.

Experienced tooling engineer to design and manage field-service tooling, documentation, and processes supporting Intuitive's robotic surgical systems in Santa Clara.

Stryker is hiring a field-based Associate Sales Representative in Oklahoma City to support Joint Replacement sales through case coverage, product evaluations, territory tracking, and customer education.

Rebar, a Series A construction tech startup, is hiring a Client Success Manager with HVAC/MEP experience to own post-implementation relationships, drive adoption, and surface product feedback.

Rexel USA seeks a detail-oriented Customer Experience Tier 1 associate in Carlstadt, NJ to handle inbound quotes and order entry while providing top-tier sales support and customer service.

Ellucian seeks a Business Operations & Strategy Manager to support senior leaders, streamline cross-functional initiatives, and apply AI tools to improve productivity and decision-making.

Mission Driven

Customer-Centric

Rapid Growth

Startup Mindset

Flat Organization

Support thousands of educators and families as a remote Product Support Agent for ClassDojo’s busy Back-to-School season, providing empathetic, accurate email support and troubleshooting.

Feathr seeks a technically skilled Product Support Engineer to troubleshoot production issues, own code changes, and translate complex technical topics into clear guidance for nonprofit customers.

Lead and coach early-career engineers as Manager of the Engineering Development Group at MathWorks, driving career growth, process improvements, and program scale in a hybrid environment.

Work from Lovable’s new Boston hub delivering world-class user support, surfacing product insights, and helping build our Americas Product Experience team.

Lead Application Support Engineer to serve as the primary GoldSim subject-matter expert, resolving customer issues, authoring documentation and training, and informing product strategy.

WorkOS is hiring an Account Manager to manage enterprise developer customers, drive adoption of platform features, and partner cross-functionally to solve technical and operational challenges.

Join Penumbra’s marketing team as an Associate Marketing Manager to support product commercialization, field-facing product support, and cross-functional launch activities for medical device products.

Support a dynamic consulting sales team by coordinating product presentations, maintaining client interactions, and helping drive sales operations at Swift7 Consultants in San Antonio.

Support dealers and growers as a technical Product Specialist delivering demos, training, field support, and insights to maximize the performance of agricultural technologies.

Provide technical L2/L3 support for Vesta's configurable loan origination platform, troubleshooting issues, collaborating with engineering, and driving customer-facing improvements.

Lumos, an a16z-backed app and access management startup, is hiring a Support Engineer to deliver fast, accurate technical support and help shape the company’s customer support processes.

Activate Care is hiring a Platform Management & Operations Specialist to support customer onboarding, helpdesk operations, product support, and cross-functional operational improvements for its care coordination platform.

MasterBrand Cabinets is hiring an onsite Customer Service Representative to handle order entry, customer inquiries, and sales support while ensuring accurate account management and excellent customer experiences.

WorkWave is hiring a Solutions Engineer to champion Wavelytics by providing technical sales expertise, leading demos, and supporting enterprise deals across a remote-first organization.

Support and execute on-site promotional campaigns in New Orleans to increase brand visibility and sales while providing excellent customer engagement and administrative support.

Provide hands-on implementation, support, and account management for Editorial Manager® and ProduXion Manager® customers in the STM publishing space.

Experienced Senior R&D Engineer needed to lead switchgear and switchboard product design, testing, and team mentorship in Panelmatic’s power distribution division.

Provide expert product and legal support for Lex Machina users, resolving inquiries, delivering trainings, and representing the voice of the customer to engineering and product teams.

MasterBrand is hiring a hybrid Customer Solutions Specialist to bridge plant and customer service operations for the Ultracraft brand, resolving complex product and quality inquiries while supporting dealer and homeowner needs.

Prompt is seeking an Enterprise Billing Experience Manager to troubleshoot complex billing workflows for enterprise rehab therapy customers and translate customer needs into actionable product improvements.

Picis is hiring a Customer Success Manager to provide day-to-day technical support, test product releases, and partner with customers and internal teams to ensure exceptional use of our healthcare software.

Product Support Analyst providing hands-on technical support, ticket resolution, and product improvement recommendations for an education-focused technology team in Parma.

Perplexity AI is hiring a technically-minded User Operations Generalist to manage high-volume multi-channel support, troubleshoot product/LLM issues, and drive automations and process improvements.