Crew Relations Leader - job 1 of 2
Company Description
At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
Job Description
The Employee Relations Leader is responsible for partnering with our Restaurants and Leaders to provide support regarding Crew concerns (e.g., allegations of harassment, discrimination, retaliation, and wage & hour violations). This role focuses on conducting fair, unbiased, and consistent end-to-end investigations and providing support for performance management.
Your Impact and Responsibilities:
- Promptly and objectively investigate Crew issues in collaboration with business partners and in alignment with the Company’s policies, procedures, and standards, including:
- Manage the end-to-end investigation process and assigned casework, following all documentation, reporting, and confidentiality standards
- Analyze and synthesize data to bring investigations to resolution, escalating as necessary
- Support crisis situations in partnership with appropriate internal teams
- Analyze aggregate data to identify systemic issue trends and propose recommendations for review
- Ensure legal compliance and mediate claims from regulatory and/or administrative agencies
- Facilitate performance management of Crew (e.g., coaching, feedback, and redirectives)
Qualifications
- 3+ years’ experience in human resources or employment compliance
- Bachelor’s degree or equivalent experience
- High sense of discretion with confidential, sensitive information
- Detail-oriented, organized, and flexible for timely multi-project management
- Strong analytical, written, verbal, and interpersonal skills
- Ability to work effectively and efficiently both independently and collaboratively
- Proficiency in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word
Preferred Qualifications:
- Experience in a growth restaurant, customer, or retail Company
- SHRM, PHR, or SPHR certification
Additional Information
All your information will be kept confidential according to EEO guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.
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