Account Manager / Sr. Account Manager, US West

Drug Hunter is a B2B scientific intelligence platform for biotech/pharma R&D scientists that empowers them to discover the medicines of the future. We serve most of the top global biotech & pharma companies including Dow 30 and S&P500 companies. We’re a mission-driven, product-focused company backed by top-tier investors and trusted by the world’s leading R&D organizations.

As an Account Manager, you’ll play a key role in building long-term relationships with our biotech, pharma, and non-profit customers. You’ll be responsible for ensuring customer satisfaction, renewals, and day-to-day success across a portfolio of accounts.

This role is ideal for someone who’s customer-obsessed, detail-oriented, and energized by helping scientists and decision-makers get tangible value from their Drug Hunter partnership. You’ll be both an operator and a relationship builder, ensuring every interaction strengthens trust, renews value, and drives measurable outcomes.

Customer Relationship Management

• Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal.
• Serve as the primary point of contact for account inquiries, adoption support, and engagement needs.
• Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes.
• Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through.

Renewals & Retention

• Execute renewal processes to ensure high retention (Gross Revenue Retention).
• Identify and mitigate churn risks early through data and proactive communication.
• Collaborate with Sales to forecast renewals and expansions accurately.
• Track and report key health metrics for assigned accounts.

Expansion & Growth

• Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers.
• Surface complex upsell opportunities to Sales through structured internal handoffs.
• Advocate for customer needs and usage insights to inform new product features and offerings.

Process & Collaboration

• Maintain accurate account data and activity tracking in HubSpot and related systems.
• Partner with Customer Success and Product teams to improve customer onboarding and utilization.
• Collaborate with Marketing to identify advocates for case studies and testimonials.
• Contribute to the evolution of Account Management playbooks and best practices.

Qualifications

• 2–4+ years of experience in Account Management or Customer Success in a B2B environment serving technical customers in biotech, pharma, or a related life sciences industry.
• Track record of managing renewals and supporting account growth with enterprise or mid-market customers.
• Comfortable communicating with scientific, technical, and business stakeholders.
• Strong organizational and communication skills with an eye for detail.
• Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics.
• A proactive, resourceful mindset; able to balance multiple priorities in a fast-growing environment.
• Passion for Drug Hunter’s mission to accelerate drug discovery.

Drug Hunter provides industry-leading benefits, including the following:

• Competitive salary, variable compensation, and equity
• Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
• Short-term disability and long-term disability insurance
• Cancer and critical illness coverage
• Up to 12 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan
• 401(k) + employer match (3-5%)
• Home office set up stipend for fully remote employees
• Learning and development support
• Generous and flexible vacation and leave policies