Senior Client Success Manager - Strategic Accounts
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Manager - Strategic Accounts in United States.
This role is designed for an experienced client success professional who will act as the primary strategic partner for a portfolio of high-value accounts. You will lead onboarding, drive adoption, and deliver measurable business outcomes while building long-term relationships with key stakeholders. The position requires close collaboration with Sales, Product, Legal, and Support teams to ensure client objectives are met and growth opportunities are realized. You will also mentor and coach less experienced team members, contributing to the overall effectiveness and performance of the client success organization. The ideal candidate thrives in a data-driven, fast-paced environment and excels at navigating complex client landscapes while maintaining a high level of executive presence. This role offers the opportunity to directly impact client satisfaction, retention, and business expansion across strategic accounts.
- Serve as the primary relationship owner for a portfolio of strategic accounts, managing the client lifecycle from onboarding to renewal and expansion.
- Conduct business reviews and success checkpoints to communicate progress and demonstrate impact.
- Lead onboarding and implementation efforts, ensuring clients achieve early wins and long-term adoption.
- Build consultative relationships that align solutions to client business strategies and objectives.
- Monitor account health, proactively identify risks, and implement mitigation strategies using data-driven insights.
- Identify upsell and cross-sell opportunities, supporting account expansion in collaboration with Sales.
- Manage escalations professionally, maintaining client trust and satisfaction.
- Coach and mentor less experienced Client Success Managers to strengthen team capabilities.
Requirements:
- 3+ years of experience in client success, account management, or renewals in a B2B SaaS environment.
- Demonstrated experience supporting strategic accounts with complex stakeholder structures and high revenue potential.
- Strong executive presence with experience managing escalations and high-stakes client conversations.
- Proficiency in client relationship management, internal collaboration, and cross-functional communication.
- Experience with contract management, renewals, and strategic account planning.
- Highly organized, able to manage multiple priorities and deadlines effectively.
- Familiarity with Salesforce or similar CRM tools; experience with Client Success platforms (e.g., Gainsight) is a plus.
- Prior experience in eCommerce or eCommerce SaaS is preferred.
- Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
- Up to 10% travel flexibility.
Benefits:
- Competitive base salary range: $75,000 - $130,000 per year, plus a discretionary bonus (approx. 10% of base).
- Medical, dental, and vision benefits with company HSA contributions starting on Day 1.
- 401(k) plan with 6% match.
- Generous PTO package including 20 days PTO, 9 company holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day (increases with tenure).
- Parental leave: 12 weeks primary caregiver, 4 weeks secondary caregiver.
- Accident, critical illness, hospital indemnity, life insurance, and pet insurance.
- Legal assistance, identity theft protection, and access to mental health resources including the Calm app.
- Remote work stipend and support for home office setup.
- Tuition assistance, career development opportunities, and charitable contribution match.
- Culture-focused events, team-building activities, and inclusive, remote-first working environment.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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