Strategic Account Manager - job 1 of 4
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Account Manager in the United States.
This role is focused on managing and growing strategic client relationships, ensuring long-term satisfaction and retention. You will serve as the primary point of contact for top-tier accounts, overseeing contract management, renewals, and proactive engagement to identify upsell opportunities. Success in this role requires strong business acumen, the ability to navigate complex escalations, and a collaborative approach with cross-functional teams. You will leverage industry insights and client knowledge to drive strategic outcomes while maintaining operational excellence. The environment is fast-paced and dynamic, offering opportunities to influence client success and shape business strategy.
- Manage long-term relationships with strategic clients, acting as the primary contact for account health and satisfaction
- Execute quarterly or annual business reviews for top-tier accounts and lead the end-to-end contract renewal process
- Identify upsell opportunities and new service needs based on client usage, industry trends, and competitor activity
- Oversee contract compliance, audits, and service level adherence, providing strategic recommendations as needed
- Serve as escalation point for client issues, coordinating with internal teams to resolve problems and implement preventative measures
- Collect and analyze client data to inform forecasts, product improvements, and strategic planning
- Provide mentorship, training, and process documentation to support team efficiency and knowledge sharing
Requirements:
- 5+ years of account management experience, managing clients at both business owner and executive levels
- Proven experience with contract management, including renewals, addendums, and amendments
- Ability to develop and deliver strategic presentations to executive stakeholders
- Strong written and verbal communication, critical thinking, and problem-solving skills
- Proficiency with Google Workspace and/or Microsoft Office Suite; CRM systems (Salesforce, HubSpot) and ticketing tools (Jira, Azure)
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
- Adaptability to change, collaborative mindset, and strong client-focused orientation
- Preferred: experience in healthcare or technical account management, SaaS sales background
Benefits:
- Competitive salary and performance-based incentives
- Comprehensive healthcare coverage including medical, dental, and vision
- Paid time off and parental leave
- Opportunities for professional growth, training, and career development
- Collaborative and innovative work culture with exposure to industry-leading technologies
- Flexible remote work within specified eligible states
- Participation in diversity, inclusion, and community engagement initiatives
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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