Director of Revenue Operations

Are you ready to take charge of the operational backbone of a fast-growing restaurant technology company? Popmenu is on the lookout for a Director of Revenue Operations who can lead initiatives to enhance our revenue generation while streamlining our processes through data-driven insights. If you're a strategic thinker with a passion for optimizing revenue strategies and fueling growth, this is the role for you!

As the Director of Revenue Operations, you will build and scale the operating system that powers our GTM engine across Sales, Marketing, Customer Success, and Partnerships. Your work will drive clarity, consistency, and execution excellence, ensuring our teams operate with speed and precision. Reporting to the CFO, you’ll partner closely with GTM and Finance leadership to translate strategy into systems, processes, and insights that accelerate revenue growth. 

With an AI-first mindset, you will design and refine workflows that put the right tools and data in the hands of our reps at the exact moment they need them, enabling one person to deliver the output that once required a larger team. This includes turning business goals into clear AI use cases, embedding them into daily workflows in collaboration with Sales, Marketing, and CS leaders, and ensuring every AI-driven process is explainable, auditable, and aligned with revenue objectives. 

This is an opportunity to play a key role in shaping how we sell, measure, and win. 

What You'll Do:

• Lead the development and execution of revenue operations strategies that align with Popmenu's business goals and enhance operational efficiency.
• Build an AI-powered GTM operating system that boosts pipeline, speeds deals, and strengthens retention while keeping data quality and accountability tight
• Own the full GTM tech stack, driving automation, system governance, data integrity, and adoption across platforms such as Salesforce, Salesloft, Zoom, Slack, Leandata, marketing automation, and integrations. 
• Collaborate with customer success teams to enhance retention and upsell strategies, helping to maximize customer lifetime value.
• Use data analytics to track revenue performance metrics and develop actionable insights, improving sales forecasting accuracy.
• Implement best practices across the revenue organization, ensuring alignment between sales, marketing, and customer success.
• Facilitate strong cross-departmental communication to support collaborative revenue growth initiatives.
• Build and maintain dashboards and reports for the senior leadership team, providing insights and recommendations for action.

What We’re Looking For:

• Bachelor's degree in Business, Finance, Marketing, or a related field; MBA preferred.
• 8+ years of experience in revenue operations, sales operations, or similar roles, preferably in a SaaS environment.
• Strong understanding of sales and marketing dynamics, along with experience working with cross-functional teams.
• Advanced GTM expertise across multiple motions (Demand Gen, ABM, Partner, etc.) in CRM tools (Salesforce required) and marketing automation platforms.
• Exceptional leadership skills with the ability to mentor and develop teams, fostering a culture of high performance.
• Experience in revenue forecasting, financial modeling, commission plan creation, and dashboard/report building. 
• Ability to thrive in a fast-paced environment while managing multiple priorities and meeting tight deadlines.

What We're Serving

• Remote Work: Our hybrid work model means flexibility and freedom are high. We care about results above all else.
• Experience: You will work with and learn from an experienced team that has developed many successful products used by millions of users and tens of thousands of clients on a monthly basis.
• Growth and Development: Personal growth is unavoidable in a start-up! We keep innovating and improving and our team members keep growing as well.
• Genuine Core Values: We have carefully sculpted our four core values to truly represent our company culture. On a quarterly basis, peers recognize one another for exemplifying these values in what we call “Super Booms”.
• Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka “Super Boom” winners) pick a cause they are passionate about, and we make a donation in their name!
• Company Ownership: Every single team member receives meaningful company equity options because we recognize that every role is important to our success.
• Benefits for the Whole Family: Along with a competitive salary, the typical medical, dental, vision, 401(k) benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan.