Starlink Account Lead (State & Local Government)
Skills
- Account management and customer success experience with enterprise or government customers
- Experience managing complex contracts, schedules, and renegotiations
- Strong written and verbal communication and presentation skills
- Ability to synthesize requirements and propose pragmatic technical or product solutions
- Proven negotiation skills and business judgment
- Comfort working cross-functionally and leading process improvements
Responsibilities
- Serve as primary point of contact for assigned State & Local government accounts from contract signature through activation and ongoing management
- Deliver high-quality customer service, promptly acknowledge and resolve issues, and manage expectations
- Retain and grow account value while identifying upsell and expansion opportunities
- Collect and champion customer feedback to influence product, programmatic, and technical development
- Communicate readiness, requirements, schedules, and risks to realize forecasted revenue
- Act as internal subject-matter expert for the State & Local government vertical and inform strategic decisions
- Design and implement process and system improvements to scale the team and reduce humans-in-the-loop
Education
- Bachelor’s degree OR high school diploma/equivalency with 3+ years of relevant professional experience
- Relevant experience with technical products or telecommunications preferred
Benefits
- Base salary within advertised range plus potential discretionary bonuses
- Eligibility for long-term incentives (company stock, options, or cash awards) and Employee Stock Purchase Plan
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short- and long-term disability insurance and life insurance
- Paid parental leave, paid vacation (approx. 3 weeks), and 10+ paid holidays per year
- Paid sick leave in accordance with policy and other employee discounts/perks
Average salary estimate
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