Senior Manager, Employee Experience & Learning

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Overview

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, The Visa Advisory team solves the most strategic problems for our clients.

The North America Consulting and Analytics Practice within the Visa Advisory team provides consulting and solution services for Visa’s largest issuers, co-brand, merchants, and fintech's in the United States and Canada. We apply deep expertise in the payments industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, and driving operational performance for the consulting organization.

The Sr. Manager, Employee Experience & Learning

Responsibilities of this role include:

• Create, maintain, and launch creative learning solutions to positively impact the experience of employees who are new to Visa and VCA
• Work with enterprise teams and facilities teams to promote learning programs and support onboarding and employee success initiatives
• Work closely with Platforms team on LMS management such as setting up programs, updating participant status, registrations and cancellations, feedback channels, pulling and interpreting data
• Monitor and report on key metrics and outcomes of learning programs, such as learner satisfaction, completion rates, knowledge retention, skill acquisition, and business impact
• Build strong relationships with learners and stakeholders through ongoing engagement and communication throughout the program lifecycle
• Identify and manage key relationships with external training delivery partners and vendors
• Support day-to-day internal communications and high-visibility initiatives in support for VCA North America
• Operate with a global mindset and work with Advisory Services regional communications teams, informing and supporting them on developments relevant across multiple regions.
• Create and edit a variety of written materials, including but not limited to: newsletters, press releases, thought leadership, blog posts, paid editorial and case studies.
• Lead deck creation, content development, and revisions of materials to support key initiatives, stakeholder communications, and strategic presentations.
• Have a digital first mindset and collaborate with the digital content team to leverage social media channels for campaign amplification.
• Produce engaging content by leaning into audience insights and cultural trends and opportunities to clearly articulate Visa’s brand positioning and voice and align with its marketing objectives.
• Develop and manage SharePoint sites supporting key strategic initiatives of the Strategy & Operations team
• Stay current with emerging AI tools and technologies, applying them to drive workflow optimization and operational efficiency

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Exceptional writing and editing skills
• Highly effective project management skills and proven track-record of managing projects within a highly matrixed organization or teams
• Comfortable collaborating – with cross-functional teammates whether they sit in marketing, legal or government relations
• Proactive self-starter and problem-solver– doesn’t wait for direction
• Creative thinker with a results orientation who approaches any challenge with thoughtfulness, drive, and appropriate urgency
• Strong communication skills and ability to influence stakeholders and drive towards desired outcomes
• Aptitude to grasp new and complex concepts quickly
• Effective written and verbal communication skills (highly proficient with PowerPoint, Word, Excel, and Outlook)
• Knowledge of and curiosity for emerging AI technologies with a track record of applying them to improve day-to-day operations in work
• Ability to navigate through ambiguity and pivot quickly when priorities change
• Works well with people of varying backgrounds, levels-of-expertise, personalities, etc., and builds partnerships
• A great team member who adds energy, ideas and fun to our team and corporate culture
• Sense of humor and passion to do great work!

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 153,700.00 to 246,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.