Director, Partner Success GSI/BPO
Skills
- Proven global partner or customer success leadership experience across multiple regions and time zones.
- Deep knowledge of GSI and/or BPO delivery models and partnership structures.
- Strong executive communication and presentation skills for senior stakeholder engagement.
- Ability to influence cross-functional teams and navigate complex, matrixed organizations.
- Technical aptitude and experience working with engineering and implementation teams.
- Data-driven mindset to monitor partner health and improve processes.
Responsibilities
- Lead, mentor and scale a global team of Partner Success Managers and Implementation Engineers supporting GSI and BPO partners.
- Define performance expectations, success metrics, and standardized operating rhythms across regions.
- Own strategic partner engagements to ensure adoption, expansion and long-term value realization.
- Build and maintain senior executive relationships with key GSI and BPO partners and present strategic updates to executives.
- Represent Partner Success in global forums, partner summits and cross-functional steering committees.
- Develop thought-leadership content and represent NICE at industry events and partner conferences.
- Proactively identify and resolve conflicts or friction across partners, sales and delivery organizations.
- Standardize global engagement models, monitor partner health with data-driven insights, and drive continuous operational improvement.
Education
- Bachelor’s degree in business, engineering, computer science or related field (or equivalent experience).
- MBA or equivalent strategic/business education preferred.
Benefits
- Competitive base salary and potential equity/RSU programs (company-dependent).
- Comprehensive medical, dental and vision benefits.
- 401(k) retirement plan and employer match (where applicable).
- Generous paid time off and paid holidays; flexible remote working arrangements.
- Professional development and conference/industry event participation.
- Global, inclusive workplace with equal employment opportunity.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Customer Success Manager for a fast-growing FinTech, responsible for driving partner practice retention and transaction growth through data-driven engagement, onboarding, and enablement.
Experienced Partner Success Manager to proactively manage post-launch success, retention, and expansion for strategic payments partners at NMI (remote, US).
Customer Success Manager at JOOR supporting West Coast clients during PST hours to drive adoption, retention, and account expansion.
CH Insurance is hiring a Commercial Insurance Marketing/Customer Service Associate to manage marketing, renewals, endorsements, and client service for small to mid-size commercial accounts using Applied EPIC and carrier rating systems.
Front is hiring a Senior Customer Success Manager to drive retention and long-term value for a book of B2B customers by owning renewals, adoption, and strategic account outcomes.
An early-career Technical Account Manager role focused on delivering technical success for a portfolio of Deputy customers while creating reusable playbooks and scalable processes for the TAM function.
Client Experience Coordinator responsible for end-to-end scheduling, logistics, and CRM execution to ensure a smooth, professional client journey for the Client Growth team.
Lead and scale an SMB Customer Success team at Medely to improve retention, drive expansion, and translate company goals into data-driven, operational plans for a rapidly growing healthcare staffing marketplace.
Moonshot AI is hiring a data-driven Customer Success Manager to partner with eCommerce brands, drive onboarding and experimentation, and turn AI-powered insights into measurable growth.
Bland AI is hiring a Technical Account Manager to own post-sales success, accelerate enterprise deployments, and deliver measurable ROI with its human-like AI phone agents.
Lead client-facing Amazon brand programs at GIGABRANDS, driving performance across PPC, SEO, catalog and creative while collaborating with cross-functional teams to grow client revenue.
Finvari is hiring an Account Manager to drive expansion sales and upsell within mid-market construction customers while partnering closely with revenue and customer teams.
Hinge Health is hiring a Client Success Manager to partner with employer clients, drive enrollment and adoption, and demonstrate measurable ROI through data-informed program management.
To enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences.
8 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
